Event Specialist – Willows

Betenbough Companies; Lubbock (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Employee Benefit Package

Employer Paid Life AD&D LTD Insurance

Enrolled into ESOP Retirement Benefits

Paid Time Off Policy

Company Issued Cell Phone

Company Training Opportunities

Company Sponsored Vision Trips

Job summary

The Willows in Texas is seeking a dedicated events coordinator to be the primary client contact from inquiry to event day, driving bookings and delivering exceptional hospitality. You will build relationships, respond to inquiries, and guide clients through planning to ensure an outstanding experience.

You will conduct venue tours, coordinate with vendors, prepare contracts, process payments, and communicate event details to operations, all while ensuring clear, proactive communication and

Qualifications

• Customer service experience is required.

Responsibilities

• Serve as the primary client contact from inquiry to event day.
• Generate and convert leads and bookings through exceptional client service and venue tours.
• Coordinate with vendors, manage planning meetings, and guide clients through the planning process.
• Prepare contracts, process payments, and communicate event details to operations.

Skills

Customer service

Client relationship building

Job description

Role Overview

Serve as the primary client connection for The Willows guiding guests from inquiry to event day while building relationships driving event sales and delivering an exceptional experience through outstanding hospitality and seamless communication

Core Functions

• Generate and convert leads by providing exceptional client service conducting venue tours responding to inquiries and achieving booking goals.
• Prepare contracts process payments maintain accurate CRM records and communicate event details to the operations team.
• Guide clients through the planning process by conducting planning meetings managing event details coordinating with vendors and serving as the primary venue contact for the client.
• Support a seamless event experience by welcoming clients and vendors providing clear communication overseeing key event milestones and facilitating a smooth transition to the banquet operations team.
• Promote The Willows through social media management community engagement networking events and relationship building with industry partners.

Required Skills & Qualifications

Customer Service Experience

Preferred Skills & Qualifications

Event Experience

Work Environment & Physical Requirements

• Work in indoor and outdoor environments.
• Vision for near mid range and far as well as hearing for low medium and high pitch.
• Requires physical ability for standing sitting crouching kneeling frequent walking reaching above head and below waist.
• Frequent walking on uneven surfaces dirt concrete rock etc.
• Ability to navigate hazardous conditions such as frequent moving vehicles construction equipment overhead construction and various construction materials.
• Must be able to perform all job expectations safely with or without reasonable accommodations.
• Ability to lift 5 20 pounds without assistance.
• Must have a current and valid drivers license and must be able to be insured by company fleet insurance.
• Ability to operate a company vehicle safely.

Hours & Schedule

Average 40 hours per week 9am 6pm Tuesday Saturday

Benefits

• Comprehensive Employee Benefit Package
• Employer Paid Life AD&D LTD Insurance
• Enrolled into ESOP Retirement Benefits
• Paid Time Off Policy
• Company Issued Cell Phone
• Company Training Opportunities
• Company Sponsored Vision Trips