Senior Event Service Technician - Audio Visual, Event Technology

Pinnacle Live; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that elevates live events through cutting-edge AV solutions. As a Senior Event Services Technician, you will play a crucial role in ensuring flawless execution of events, from setup to operation, while delivering exceptional customer service. Your technical expertise and leadership will help create unforgettable experiences for clients and guests alike. This is an exciting opportunity to work in a collaborative environment focused on innovation and excellence in the hospitality industry. If you are passionate about technology and event services, this role is perfect for you.

Qualifications

• Experience in audio-visual and hospitality industry required.
• Strong communication and organizational skills essential.

Responsibilities

• Assist with setup and operation of AV technology for events.
• Lead and mentor team members while ensuring client satisfaction.

Skills

Advanced Technical Operational Ability

Computer Hardware Knowledge

Planning and Prioritization

Interpersonal Skills

Verbal and Written Communication

Organizational Skills

Customer Service Commitment

Education

High School Graduate or Equivalent

2+ Years in Audio-Visual/Hospitality

Tools

Audio-Visual Technology

Computer Software

Networking Equipment

Job description

Senior Event Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

1. Ensure all event sets and strikes are completed according to Company SOPs.
2. Operate intermediate technology solutions and troubleshoot if issues arise.
3. Act as leader and mentor to other technicians and team members.
4. Greet guests/clients before events and provide clear instructions on how to operate equipment.
5. Provide continued communication with the client to ensure the success of all events.
6. Follow through on all client requests.
7. Look for opportunities to enhance the client’s event.
8. Maintain accurate client event information within the Company’s business systems.
9. Review daily invoices with the client and obtain the client’s signature on invoice(s).
10. Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment, ensuring inventory is secure from theft and/or damage.
11. Ensure all inventory is in good working order and rental condition.
12. Ensure any lost, stolen, or damaged equipment is immediately reported to management.
13. Make sure all Company occupied areas are clean, organized, and up to Company standards.
14. Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
15. Comply with all Company policies and procedures.
16. Other duties as assigned.

Education & Experience:

1. High School Graduate or equivalent.
2. Minimum of two (2) years of experience in the audio-visual and/or hospitality industry.
3. Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required:

1. Demonstrated advanced technical operational ability.
2. Good working knowledge of computer hardware and software.
3. Planning ability; able to plan and prioritize.
4. Strong interpersonal skills.
5. Excellent verbal and written communication skills.
6. Excellent organizational skills and attention to detail.
7. Strong team player orientation.
8. Commitment to best-in-class customer service for internal and external stakeholders.
9. Professional appearance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.