Event Services Technician - Audio Visual, Event Technology

Pinnacle Live; Calistoga (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Event Services Technician, where you will play a crucial role in delivering exceptional live event experiences. You will assist in the setup and operation of technology solutions, ensuring that every event runs smoothly while providing top-notch customer service to clients and guests. With a focus on collaboration and problem-solving, this role offers the chance to enhance your technical skills in a dynamic environment. If you are passionate about hospitality and technology, this is the perfect opportunity to make a lasting impact in the events industry.

Benefits

Generous PTO

401k with contribution match

Health Insurance

Vision Insurance

Dental Insurance

Qualifications

• High School diploma or equivalent required.
• Prior experience in audio visual or hospitality preferred.

Responsibilities

• Assist with setup and operation of technology solutions for events.
• Provide excellent customer service to guests and clients.
• Maintain inventory and ensure equipment is in good condition.

Skills

Technical Aptitude

Computer Hardware Knowledge

Planning Ability

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Education

High School Graduate or equivalent

Tools

Audio Visual Equipment

Computer Software

Job description

Event Services Technician

$21-$24/hr

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

1. Ensure all event sets and strikes are completed according to Company SOPs.
2. Greet guests/clients before the event and provide clear instructions on how to operate equipment.
3. Provide continued communication with clients to ensure the success of all events.
4. Follow through on all client requests.
5. Look for opportunities to enhance the client’s event.
6. Maintain accurate client event information within the Company’s business systems.
7. Review daily invoices with clients and obtain client signatures on invoice(s).
8. Comply with all Company security and safety measures, and be constantly aware of the property inventory and the location of equipment, ensuring inventory is secure from theft and/or damage.
9. Ensure all inventory is in good working order and rental condition.
10. Report any lost, stolen, or damaged equipment immediately to management.
11. Ensure inventory is secure from theft and/or damage.
12. Keep all Company-occupied areas clean, organized, and up to Company standards.
13. Continuously work to enhance and improve technical skills, including audio, video/data, staging, and computer operation and networking.
14. Comply with all Company policies and procedures.
15. Perform other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Benefits

• Generous time off with PTO, holidays, and sick/personal days
• 401k with a contribution match
• Insurance options including health, vision, dental, and more

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to fostering an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We value and celebrate the diversity of all our team members, clients, and partners, and strive to create an environment where all forms of diversity are embraced.