Onsite Support Technician

Personify; United States; Remote; USD 40,000 - 45,000; Full time

Job summary

Join a leading company as an Onsite Support Technician, where you'll manage event technology and ensure seamless client experiences at events. This role involves extensive travel and client interaction, requiring a detail-oriented and proactive professional. Enjoy a remote-first culture with competitive salaries and comprehensive benefits.

Benefits

Unlimited PTO

Health & Wellness Initiatives

Comprehensive Benefits Package

Career Development Opportunities

Qualifications

• Experience in executing live event services and delivering software-driven solutions onsite.
• Ability to build rapport with clients and communicate effectively under pressure.

Responsibilities

• Travel to client events to manage and support onsite delivery of services.
• Train clients and staff on software and hardware solutions.
• Provide outstanding customer service and resolve issues quickly.

Skills

Customer Service

Event Planning

Technical Troubleshooting

Communication

Attention to Detail

Adaptability

Education

Bachelor’s Degree

Job description

We’re hiring an Onsite Support Technician to lead the successful execution of our event technology and services at client events. This role goes beyond technical setup—it's about managing the full onsite experience, ensuring our solutions are delivered seamlessly and professionally. The ideal candidate is detail-oriented, proactive, loves traveling, and thrives in dynamic environments where client interaction and service excellence are key.

Personify

Embrace a rewarding remote-first career within an inclusive environment, offering an engaging and meaningful employee experience. At Personify, our vision is to be a lifelong technology partner that supports associations, nonprofits and event professionals at every step of their journey.

The Personify technology platform includes:

• Association Management Software (ThreeSixty, MemberClicks, and WildApricot)
• Event Management Software (A2Z Events and Registration Tech)
• Member Engagement Software (CommUnity, Classroom, Job Board and MemberApp)

Offices

We have four offices located in Austin, Atlanta, Washington-Baltimore, and Toronto, accessible to all employees. As a remote-first company supported by over 300 talented individuals, we believe our work can be done wherever our people choose to live in the U.S. and Canada allowing us to make a greater impact.

Your Impact

As an Onsite Support Technician at Personify, you will play a crucial role in driving our event services business forward. Registration Tech is a robust event technology platform that supports seamless onsite experiences through services like registration, badge printing, attendance tracking, and more, enabling clients to execute successful events with confidence.

Here’s how you will make a significant impact:

• Travel to client events to manage and support the onsite delivery of Registration Tech products and services
• Deploy equipment according to client specifications and provide technical troubleshooting and support
• Train clients, event staff, and volunteers on how to use our software and hardware solutions
• Serve as the main point of contact onsite, delivering outstanding customer service and resolving issues quickly
• Assist in supporting remote events via phone and email, and respond to support tickets in a timely manner
• Collaborate with professional services team members and contribute to the execution of successful events
• Conduct QA and testing on equipment and software
• Follow organizational policies and procedures and assist in maintaining operational documentation
• Adapt to changing event environments and client needs with professionalism
• Perform other related duties as assigned by management

What You Bring

We are looking for the best of the best client-facing, tech-comfortable professionals who have demonstrated success in executing live event services and delivering software-driven solutions onsite and who thrive in a dynamic role that offers frequent travel and hands-on client engagement.

Qualifications and Skills

• Bachelor’s degree or equivalent experience preferred
• Prior experience in customer service, event planning, or project coordination is a plus
• Ability to build rapport with clients and communicate effectively under pressure
• Strong attention to detail and organizational skills
• Comfortable using intuitive web-based software as well as smartphone technology
• Quick learner with the ability to train others on technical solutions
• Willingness to travel up to 75% of the time, including some nights and weekends
• Adaptability, initiative, teamwork, and a dedication to delivering high-quality results

Join the PersoniFam: A Career with Purpose

At Personify, our people are our greatest asset, and we're dedicated to fostering their growth and success. We offer competitive salaries, comprehensive benefits, and a culture that prioritizes work-life balance through our remote-first environment. Our commitment to support and empower our team members is unwavering, as we continually enhance our company culture.

• Engaging Remote-First Culture: Experience a dynamic company culture that embraces remote-first principles, offering opportunities for team offsites, gatherings at any of our four offices, and a variety of virtual events for both enjoyment and professional development. Our dedicated Culture Team ensures a vibrant mix of virtual and in-person activities to enhance team cohesion and opportunities to lean into our value of Service.
• Inclusive Employee Communities: Connect with our diverse Employee Resource Groups, including People of Color, Women's Network, and the supportive PersoniMoms community, promoting inclusivity and building strong bonds across our organization.
• Collaborative and Knowledge-Sharing Environment: Leverage our collaborative culture through company-wide Slack channels, fostering creativity, celebrating diversity, and sharing insights. Access ample resources for knowledge sharing via Confluence and our internal tools, enhancing teamwork and innovation.
• Comprehensive Career Development: Engage in our robust career development initiatives, including access to workshops led by career development and leadership professionals, transparent insights into career progression, internal training sessions, expert-led product demos, and ample resources for personalized development plans. Grow professionally with tailored programs designed to support your journey at Personify.
• Health & Wellness Initiatives: Recharge when you need with unlimited pre-approved PTO and 14 company holidays. Plus, benefit from company-wide Wellness Days and paid Volunteer Days, promoting both personal well-being and community impact. We provide a comprehensive [MA1] [CF2] [MA3] benefits package that protects our employees’ health and financial security – now and in the future.

At Personify, we're dedicated to diversity and inclusion. We hire across the U.S., Canada, and Portugal to expand our talented team. Our proactive diversity recruitment strategy enhances representation at every company level.

We celebrate diverse backgrounds and perspectives, enriching our culture, operations, products, and relationships. We pride ourselves on supporting a diverse workforce and promoting a culture of action, accessibility, and support through employee resource groups and inclusive initiatives.

Join us to foster a workplace where diversity is recognized, celebrated, and embraced.

Apply now!

Recognized by BuiltIn Austin in its Best Places to Work Awards for three years in a row in2019, 2020, and 2021, we spend our days creating a culture where people are comfortable being themselves, feel supported and heard, enjoy each other's company and have an opportunity to shine.

Personify is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.Personify welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state/province, and local laws.

Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees.

At Personify pay ranges are subject to change and assigned to a job based on country market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

The pay range for this role is:

40,000 - 45,000 USD per year (Remote (United States))