Event Services Manager (Full-Time) | InterContinental Miami Downtown

Kimpton; Florida; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Disability insurance

Life insurance

401k

Hotel discounts

Job summary

InterContinental Miami is seeking an Event Services Manager to coordinate conferences, meetings and group activities, upsell client events, and manage function space and room blocks to maximize hotel profit while delivering services that meet client expectations. The role requires some college plus 1–2 years in hotel or food and beverage operations, fluent English, and the ability to lift up to 25 lbs.

Flexible schedule, driver’s license, and compliance with local food/alcohol regulations are

Qualifications

• Some College plus 1-2 years related experience in hotel/food & beverage operations.
• Must speak fluent English; other languages preferred.
• Able to lift up to 25 lbs; standing and mobility required.
• Excellent reading, writing, and basic math; budgeting and P&L concepts.
• Flexible schedule including nights, weekends and holidays.
• Willingness to travel for workshops and events.
• Compliant with local food handling and alcohol serving requirements; age requirements.
• Articulate and friendly communicator.
• Valid Driver’s License.

Responsibilities

• Coordinate conventions, conferences and business group activities; liaise with hotel-level departments.
• Schedule events and manage room blocks to maximize hotel profit; ensure services agreed with clients.
• Conduct facility tours and entertain clients per policy; assist with menu planning and F&B coordination.
• Arrange room setups, staging, lighting, audio-visual and décor; review charges and ensure client satisfaction.
• Interact with guests and vendors; negotiate prices within guidelines.
• Promote teamwork and service quality with Sales, culinary, Banquet and MES staff.
• May serve as manager on duty; may perform other duties as assigned.

Skills

Fluent English

Customer service

Communication

Teamwork

Alcohol service

Food safety

Physical stamina

Driver’s license

Education

Some College

Job description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

AtInterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charmingby being approachable, having confidence and showing respect.

• Stay in the momentby understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.

• Make it memorableby being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM,nineth year in a row honored one of theTOP WORKPLACESof South Florida by the Sun Sentinel.

Your day to day:

As the Event Services Manager, you will ensure that conferences, meetings and group activities assigned to are coordinated and managed within client expectations. Upsell client events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and client fulfil group contract commitments.

• Schedule conventions/conferences and business group activities and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.

• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions to include room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment. Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure client satisfaction

• Interact with outside contacts: Guests, vendors, etc.

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

• Plan and conduct pre-event and post-event meeting with clients and hotel staff. Complete forecasts reports for management.

• Monitor and ensure all functions are set-up, refreshed and broken down in compliance with scheduled times and department procedures.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and MES staff, and hotel SLT.

• May serve as manager on duty when required.

• May perform other duties as assigned.

What we need from you:

Qualifications and Requirements:

• Some College plus 1-2 years related experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.

• Strong – sometimes you’ll need to lift, push and pull big objects up to 25lbs (23 kg). This can involve bending and kneeling, as well as frequently standing and moving around

• Literate – you’ll excellent reading, writing and basic math, budgeting, profit/loss concepts, and variances are utilized frequently.

• Flexible – night, weekend and holiday shifts are all part of the job

1. Ability to travel to attend workshops, tradeshows, conventions, etc.

• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language

• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

1. Require a valid Driver’s License

What we offer:

The hourly pay rate for this role is $25.00

In return wewill give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.