Event Services Manager (Full-Time) | InterContinental Miami Downtown

IHG Hotels & Resorts; Miami (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Dental Insurance

Vision Insurance

Disability & Life Insurance

401(k) Plan

Hotel Discounts

Job summary

IHG Hotels & Resorts, a leading hospitality group, seeks an Event Services Manager in Miami to coordinate conferences, meetings, and group activities, upsell events, and manage space and inventory to maximize profit.

You will work with Sales, Banquet, and MES teams to meet client expectations, plan details, and ensure seamless event execution on schedule.

Qualifications

• Some college plus 1-2 years related experience.
• Must speak fluent English and be articulate.
• Knowledge of hotel and food & beverage operations is preferred.
• Able to lift up to 25 lbs and stand/move frequently.
• Willing to travel for workshops and events.
• Driver's license required.
• Alcohol awareness certification or food service permit as required.

Responsibilities

• Schedule conventions and coordinate with hotel departments to deliver services.
• Conduct facility tours and entertain clients following policies.
• Assist with menu planning, catering coordination, and event logistics.
• Arrange room setups, AV, decor, and VIP services for events.
• Review charges and ensure client satisfaction; negotiate pricing within guidelines.
• Plan pre/post-event meetings and forecasts; monitor function readiness.

Skills

Fluent English

Communication

Customer service

Adaptability

Education

Some College

Job description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, nineth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As the Event Services Manager, you will ensure that conferences, meetings and group activities assigned to are coordinated and managed within client expectations. Upsell client events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and client fulfil group contract commitments.

• Schedule conventions/conferences and business group activities and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions to include room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment. Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure client satisfaction
• Interact with outside contacts: Guests, vendors, etc.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Plan and conduct pre-event and post-event meeting with clients and hotel staff. Complete forecasts reports for management.
• Monitor and ensure all functions are set-up, refreshed and broken down in compliance with scheduled times and department procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and MES staff, and hotel SLT.
• May serve as manager on duty when required.
• May perform other duties as assigned.

What we need from you:

Qualifications and Requirements:

• Some College plus 1-2 years related experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.
• Strong – sometimes you’ll need to lift, push and pull big objects up to 25lbs (23 kg). This can involve bending and kneeling, as well as frequently standing and moving around
• Literate – you’ll excellent reading, writing and basic math, budgeting, profit/loss concepts, and variances are utilized frequently.
• Flexible – night, weekend and holiday shifts are all part of the job
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Require a valid Driver’s License

What we offer:

The hourly pay rate for this role is $25.00

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.