Event Services Manager

Kessler Collection; Saint Augustine (FL); On-site; USD 34,440 - 55,104; Full time

Job summary

Kessler Hotels seeks an experienced Events Services Manager for Casa Monica Resort and Spa, Autograph Collection in St. Augustine. Lead seamless luxury events, coordinating with guest services, reservations, housekeeping, AV, catering, accounting and engineering to ensure flawless execution.

Role requires at least 2 years in hotel event management, strong communication, and a proactive, detail-oriented approach. Flexibility to work evenings, weekends, and holidays based on events is expected.

Qualifications

• Bachelor's degree in Hotel Management, Event Management, or related field.
• Certified Meeting Professional (CMP) certification is a plus.
• Strong communication, organizational and problem-solving skills.
• Experience in luxury hotel event management is preferred.

Responsibilities

• Serve as the primary point of contact for event clients from contract signing through event completion.
• Ensure room blocks, social events, weddings, and corporate events meet the highest standards.
• Maintain open communication with clients for inquiries and last-minute changes.
• Collaborate with hotel departments to ensure smooth event execution.
• Manage the function book and space allocation to maximize revenue.
• Work with Food & Beverage to develop upscale client-focused menus.
• Review rooming lists, VIP lists, and event orders.
• Oversee event setups to align with client expectations and hotel standards.
• Provide on-site event support and coordination between departments.
• Follow up with clients post-event to solicit feedback and repeat business opportunities.
• Maintain records in the hotel's sales system (Salesforce/Delphi).
• Participate in training and departmental meetings.
• Uphold the hotel's reputation as a premier luxury destination.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Attention to detail

Education

Bachelor's degree in Hotel Management or Event Management

CMP certification (plus)

Tools

Salesforce/Delphi

SocialTables

Windows

Microsoft Office Suite

Job description

Hourly

Kessler Hotels

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Location

Casa Monica Resort and Spa, Autograph Collection will immerse you in the rich history of our famed St. Augustine hotel, from ornate chandeliers to extraordinary art galleries. Originally built in 1888, this hotel is nestled in the heart of St. Augustine’s Historic District and within walking distance to popular sites such as Flagler College, Lightner Museum, Castillo de San Marcos and St. George Street. Our beautifully appointed accommodations entwine vintage Moroccan charm with luxury amenities. Connect your mind and body with a soothing skin treatment at Poseidon Spa before indulging in the bold flavors of Mediterranean cuisine at our on-site restaurant, Cordova. Enjoy the service of our dedicated team, modern technology, and premier catering. From our Old-World grandeur to the unrivaled location, Casa Monica Resort and Spa is anything but ordinary.

Overview

The Events Services Manager is responsible for servicing events, including room blocks, social events, weddings, and corporate gatherings. This role is essential in ensuring seamless event execution and maintaining the highest service standards. Operating in a fast-paced luxury environment, the Events Manager acts as the primary liaison between clients and operational departments, ensuring flawless execution and an exceptional guest experience.

Responsibilities

• Serve as the primary point of contact for event clients from the point of contract signing through event completion.
• Ensure all details for room blocks, social events, weddings, and corporate events are executed to the highest standards.
• Maintain open communication with clients, addressing inquiries and last-minute changes promptly.
• Collaborate with hotel departments including guest services, reservations, housekeeping, audio-visual, catering, accounting, and engineering to ensure smooth event execution.
• Manage the function book and adjust space allocation to maximize revenue potential.
• Work closely with the Food & Beverage team to develop and propose upscale menus tailored to client needs.
• Review and revise rooming lists, VIP lists, and event orders as necessary.
• Oversee event setups, ensuring all details align with client expectations and hotel standards.
• Provide on-site event support, ensuring seamless coordination between departments.
• Follow up with clients post-event to solicit feedback and generate repeat business opportunities.
• Maintain detailed records within the hotel's sales system, Salesforce/Delphi.
• Participate in hotel training programs and contribute to departmental meetings.
• Uphold the hotel's reputation as a premier luxury destination by maintaining impeccable service standards.

Qualifications

• Minimum of 2 years of progressive experience in event management within a hotel setting.
• Previous experience in a luxury hotel environment preferred.
• Bachelor's degree in Hotel Management, Event Management, or a related field is a plus.
• Certified Meeting Professional (CMP) certification is a plus.
• Strong proficiency in Windows, Microsoft Office Suite, and sales software (Salesforce/Delphi and SocialTables).
• Knowledge of food and beverage service, health department regulations, and liquor laws.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced, high-pressure environment.
• A proactive and detail-oriented approach to event planning and execution.
• Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.