Event Services Manager

Hyatt Regency; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando seeks an experienced Event Services Manager to lead the Event Setup and Event Services teams, ensuring flawless planning and execution of meetings, banquets, and special events.

You will collaborate with Event Planning, Culinary, Stewarding, Beverage, and other hotel departments to deliver memorable experiences, coach a diverse team, and drive top-notch service while maintaining Hyatt standards.

Qualifications

• Strong verbal and written communication skills.
• Flexibility to work a varied schedule, including weekends and holidays.
• Ability to lift, carry, push, and pull a moderate amount of weight as required by the position.

Responsibilities

• Lead, coach, motivate, and support Event Setup and Event Services colleagues, including setup attendants, supervisors, captains, and servers.
• Oversee the timely preparation and setup of meetings, banquets, and special events while maintaining Hyatt service and operational standards.
• Review Banquet Event Orders and daily reports to ensure event details are communicated and executed accurately.
• Partner with Culinary, Stewarding, Event Planning, Event Services, and Beverage teams to coordinate successful events.
• Proactively evaluate staffing, equipment, and operational needs.
• Help drive exceptional Meeting Planner survey results through thoughtful planning, communication, and service.
• Bring creativity to meeting setups, décor, special events, and holiday functions.
• Conduct daily walkthroughs of function spaces, storerooms, and Event Services areas to help maintain cleanliness, organization, safety, and operational standards.
• Support hiring, training, development, coaching, and colleague engagement.
• Assist with administrative responsibilities including payroll, forecasting, reporting, inventory, point-of-sale procedures, and labor and Food & Beverage budgets.
• Support both short- and long-term banquet operations throughout front- and back-of-house areas.

Skills

Leadership

Communication

Team coaching

Job description

Organization- Hyatt Regency Grand Cypress

Summary

Create unforgettable events. Lead an exceptional team. Make every detail count. At Hyatt, we believe memorable experiences begin with caring and attentive colleagues who bring authentic hospitality to life. We’re looking for an experienced and passionate Event Services Manager who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless events for our guests and meeting planners.

Your Impact As the Event Services Manager, you will help lead the daily operations of the Event Setup and Event Services teams, ensuring every meeting, banquet, and special event is thoughtfully prepared and successfully executed. You’ll collaborate closely with Event Planning, Culinary, Stewarding, Beverage, and other hotel departments to deliver exceptional experiences from setup through completion.

What You’ll Do

• Lead, coach, motivate, and support Event Setup and Event Services colleagues, including setup attendants, supervisors, captains, and servers.
• Oversee the timely preparation and setup of meetings, banquets, and special events while maintaining Hyatt service and operational standards.
• Review Banquet Event Orders and daily reports to ensure event details are communicated and executed accurately.
• Partner with Culinary, Stewarding, Event Planning, Event Services, and Beverage teams to coordinate successful events.
• Proactively evaluate staffing, equipment, and operational needs.
• Help drive exceptional Meeting Planner survey results through thoughtful planning, communication, and service.
• Bring creativity to meeting setups, décor, special events, and holiday functions.
• Conduct daily walkthroughs of function spaces, storerooms, and Event Services areas to help maintain cleanliness, organization, safety, and operational standards.
• Support hiring, training, development, coaching, and colleague engagement.
• Assist with administrative responsibilities including payroll, forecasting, reporting, inventory, point-of-sale procedures, and labor and Food & Beverage budgets.
• Support both short- and long-term banquet operations throughout front- and back-of-house areas.

Grow Your Career With Hyatt The Event Services Manager is an integral member of the hotel’s Food & Beverage leadership team and works closely with leaders throughout the operation. At Hyatt, your career can grow in many directions. We believe in developing talent, creating opportunities, and helping colleagues discover where their ambition can take them within the hospitality industry. If you’re passionate about events, energized by leadership, and love seeing a successful event come together because of the work happening behind the scenes, we’d love to hear from you.

Our Culture Our culture is brought to life through innovation, respect, service orientation, and inclusion. We value forward thinking, teamwork, authentic hospitality, and an environment where colleagues can contribute, grow, and shine. Come discover your place to shine at Hyatt.

Qualifications

• Strong verbal and written communication skills
• Flexibility to work a varied schedule, including weekends and holidays
• Ability to lift, carry, push, and pull a moderate amount of weight as required by the position

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.