Event Services Manager

Fairmont Hotels & Resorts; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Fairmont San Francisco is seeking an experienced events professional to lead convention bookings, coordinate client needs, and ensure flawless service across conferences and banquets.

You will manage floor plans, billing, pre-conference briefings, and daily reviews with departments, while upholding safety policies and exceptional guest experiences.

Qualifications

• Leadership experience in a similar role.
• Excellent written and verbal communication.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to focus on guest needs, remaining calm and courteous.
• University/College degree in a related discipline preferred.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Confirm all event related information with clients.
• Establish and maintain rapport with clients before, during and after conferences to encourage repeat business.
• Organize convention bookings from booking date to departure, including meeting requirements and guest room needs.
• Create floor plans for each event to ensure client agreement before setup.
• Initiate billing procedures and secure deposits or credit information quickly.
• Conduct pre-conference meetings with clients and departments to align details.
• Conduct daily meetings to review event contracts and communicate changes to departments.
• Follow departmental policies and safety policies.
• Other duties as assigned.

Skills

Leadership experience

Communication skills

Interpersonal skills

Problem solving

Reliability

Guest focus

MS Windows

Education

University/College degree in related discipline

Tools

MS Windows

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

What Is In It For You

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH

Job Description

• Consistently offer professional, friendly, and engaging service
• Confirm all event related information with clients
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned
• Salary Range: $85,000 to $110,000 USD Gross per Annual

Qualifications

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa:

Must be able to provide proof of eligibility to work in the United States

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D