Event Services Manager

Noble House Hotels & Resorts; Del Mar (CA); Presencial; USD 74.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentive plan (up to 25%)

Comprehensive health benefits

401K with employer match

Paid holidays/vacation/sick

Onsite parking and free meals

Employee discounts at Noble House

Career growth opportunities

Descripción de la vacante

Noble House Hotels & Resorts is seeking an Event Services Manager at L’Auberge Del Mar to lead weddings and social events at a premier Southern California luxury resort. You will be the primary client contact after contracting, overseeing planning, coordination, BEOs, timelines, and billing with hotel teams.

Responsibilities include managing multiple events, coordinating with internal departments, and building lasting client/vendor relationships to deliver unforgettable experiences reflected in

Formación

• Bachelor's degree in Hospitality Management, Event Planning, or related field, or equivalent professional experience.
• Strong organizational and time-management skills with the ability to manage multiple events and meet deadlines.
• Excellent interpersonal, verbal, and written communication skills with commitment to guest service.
• Proficiency in event management platforms and related software.

Responsabilidades

• Serve as the primary point of contact for clients planning weddings and social events, providing exceptional service throughout the planning process.
• Manage multiple events simultaneously, overseeing all planning details, timelines, and logistics to meet deadlines and client expectations.
• Conduct client planning meetings, site visits, and walkthroughs to review event details and expectations.
• Prepare and distribute detailed BEOs, event resumes, diagrams, and timelines for cross-team communication.
• Collaborate with Banquets, Culinary, Front Office, Reservations, Housekeeping, and other departments to ensure successful execution.

Conocimientos

Organizational skills

Time management

Communication

Independent worker

Educación

Bachelor's degree in Hospitality Management or Event Planning

Herramientas

Delphi

Microsoft Office

Social Tables

Descripción del empleo

About Us

Located in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

Job Type

Full-time

Description

Located in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

The Job

As an Event Services Manager at L’Auberge Del Mar, you will play an integral role in creating exceptional weddings and social celebrations at one of Southern California's premier luxury resorts.

Serving as the primary point of contact for clients following the contracting process, you will oversee all aspects of event planning and coordination, from initial planning through successful execution. This includes managing event details, Banquet Event Orders, room blocks, vendor coordination, timelines, and billing while working closely with our operational teams to ensure a seamless experience.

While the primary focus of this position is weddings and social events, the role may occasionally support smaller corporate meetings and group programs as business needs arise.

This highly visible role requires exceptional attention to detail, strong organizational skills, and the ability to anticipate client needs while balancing operational and financial expectations. Most importantly, you will have the opportunity to build meaningful relationships and create memorable experiences that reflect the personalized service and luxury standards of L’Auberge Del Mar.

You

We're looking for someone who takes ownership, anticipates needs before they arise, and understands that exceptional event experiences are created through thoughtful planning, clear communication, and attention to every detail. The ideal candidate is confident working independently, thrives in a collaborative team environment, and can balance exceptional client service with the operational and financial goals of the resort.

Key Responsibilities

• Serve as the primary point of contact for clients planning weddings, milestone celebrations, and other social events, providing exceptional service throughout the planning process.
• Manage multiple events simultaneously, overseeing all planning details, timelines, and logistics while ensuring deadlines and client expectations are consistently met.
• Conduct client planning meetings, site visits, and event walkthroughs to review event details, logistics, and expectations.
• Prepare and distribute detailed Banquet Event Orders (BEOs), event resumes, diagrams, and timelines to ensure accurate communication and seamless execution across all hotel departments.
• Collaborate closely with Banquets, Culinary, Front Office, Reservations, Housekeeping, and other operational departments to coordinate event requirements and ensure successful execution.
• Coordinate with wedding planners and outside vendors, including, floral, entertainment, and décor providers, to ensure all event arrangements align with hotel standards and operational requirements.
• Manage event-related financial responsibilities, including deposits, payment schedules, food and beverage minimums, final billing, and post-event reconciliation.
• Maintain accurate event revenue projections and update anticipated food and beverage, rental, and other event-related revenue to support departmental forecasting and financial reporting.
• Identify opportunities to maximize event revenue through menu enhancements, upgraded experiences, additional events, and other hotel offerings.
• Manage guestroom blocks and coordinate with the appropriate hotel departments to ensure accurate reservations, rooming lists, and billing arrangements.
• Maintain accurate and timely event documentation, client correspondence, contracts, and financial information in Delphi and other applicable hotel systems.
• Lead and participate in internal planning meetings as needed to ensure all departments are aligned on event details and expectations.
• Maintain an active on-site presence throughout assigned events, working closely with Banquet Operations to oversee event details, address client needs, and ensure seamless execution from start to finish.
• Proactively anticipate client needs, manage expectations, and resolve challenges professionally while balancing guest satisfaction, contractual obligations, and hotel operational standards.
• Build and maintain strong relationships with clients, wedding planners, and industry partners to encourage repeat business and referrals.
• Stay informed of wedding and social event trends, identifying opportunities to enhance the guest experience and introduce creative event offerings.
• Provide event planning and coordination support for smaller corporate meetings and group programs as needed.
• Participate in departmental meetings and ongoing process improvements to enhance communication, operational efficiency, and overall service standards.

Requirements

• Bachelor's degree in Hospitality Management, Event Planning, or a related field, or equivalent professional experience.
• Minimum of 2 years of experience in event planning, catering, or event services, preferably with a focus on weddings and social events in a luxury hotel or resort environment.
• Strong organizational and time-management skills, with the ability to independently manage multiple events, prioritize competing demands, and consistently meet deadlines.
• Excellent interpersonal, verbal, and written communication skills, with the commitment to delivering exceptional guest service.
• Strong attention to detail, with the ability to anticipate client needs and ensure accuracy throughout the event planning process.
• Proven ability to remain calm under pressure, exercise sound judgment, and proactively resolve challenges in a professional manner.
• Strong understanding of event logistics and coordination, with the ability to learn and effectively navigate hotel operations, banquet services, and food and beverage procedures.
• Ability to build positive working relationships and collaborate effectively with clients, vendors, and internal hotel departments.
• Proficiency in Delphi, Microsoft Office, Social Tables, or similar event management platforms.
• Flexibility to work evenings, weekends, and holidays as required, including on-site attendance at assigned events.

Preferred

• Certified Special Events Professional (CSEP), Certified Meeting Professional (CMP), or other relevant event industry certification.
• Previous experience in a luxury hotel, resort, or high-end catering environment, with a focus on weddings and social events.

The Offer

Our Team Members are our most important asset and that’s reflected in our benefits. L’Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including:

• You will be eligible to participate in the Noble House bonus incentive plan. The plan currently has a maximum potential of 25% and includes both quarterly and annual criteria.
• A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan)
• Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance
• 401K Plan with Employer Match
• Paid Holiday/Vacation/Sick
• Onsite Complimentary Parking
• Free Meals in EDR
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and recognition programs

Our Culture

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction and soul.” Our properties are not a “one-size fits all”, and neither are our team members. What makes L’Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Salary Description

$73,500- $78,000 annually

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.