Event Services Manager

Fairmont; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairmont Austin, a premier luxury hotel, seeks an experienced Associate Event Sales & Services professional to drive guest room and meeting space sales, develop new business, and maintain strong client relationships. You will coordinate cross-departmental needs to ensure flawless event execution and guest satisfaction.

Reporting to the Director or Associate Event Sales & Services, you will manage CRM activities, review contracts, and help deliver exceptional service for high-end groups.

Qualifications

• Hospitality degree or equivalent; customer-focused luxury service.
• Experience in sales, event planning, and hotel operations.
• Knowledge of Opera Cloud and CRM systems.
• Excellent communication and attention to detail.
• Ability to build relationships with guests and clients.

Responsibilities

• Consistently provide professional, friendly, and engaging service to all internal and external customers.
• Maintain positive relationships with guests, clients, vendors, colleagues, and the global sales network.
• Actively solicit and sell guest rooms and meeting space to small groups, ensuring quarterly and annual sales goals are achieved.
• Develop new business opportunities, engage prospective clients, maintain existing accounts, and encourage repeat business.
• Maintain accurate account, contact, sales activity, and business details in the appropriate CRM and sales software applications.
• Assume Conference Services responsibilities for groups arriving within 30 days of booking or arrival, as applicable.
• Confirm, review, and coordinate all event and function details to ensure contractual requirements and client expectations are met.
• Obtain group rooming lists, coordinate reservation details, and request deposits in accordance with established policies.
• Conduct pre-convention meetings as required to review event logistics, operational requirements, and client expectations.
• Collaborate closely with the Culinary, Front Office, and other operational departments to communicate group requirements and ensure seamless event execution.
• Meet with clients prior to departure to confirm that all contracted services and event details have been delivered to their satisfaction and to identify opportunities for future business.
• Follow all departmental policies, procedures, and service standards.
• Comply with all health, safety, and security policies and procedures.
• Perform other duties and responsibilities as assigned.

Skills

Guest relations

Sales experience

Event planning

Customer service

Interpersonal skills

Education

Hospitality Management Degree

Tools

Opera Cloud

Microsoft Office

Social Tables

Job description

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Director or Associate Event Sales & Services, responsibilities and essential job functions include but are not limited to the following:

• Consistently provide professional, friendly, and engaging service to all internal and external customers.
• Maintain positive relationships with guests, clients, vendors, colleagues, and the global sales network.
• Actively solicit and sell guest rooms and meeting space to small groups, ensuring quarterly and annual sales goals are achieved.
• Develop new business opportunities, engage prospective clients, maintain existing accounts, and encourage repeat business.
• Maintain accurate account, contact, sales activity, and business details in the appropriate customer relationship management (CRM) and sales software applications.
• Assume Conference Services responsibilities for groups arriving within 30 days of booking or arrival, as applicable.
• Confirm, review, and coordinate all event and function details to ensure contractual requirements and client expectations are met.
• Obtain group rooming lists, coordinate reservation details, and request deposits in accordance with established policies.
• Conduct pre-convention meetings as required to review event logistics, operational requirements, and client expectations.
• Collaborate closely with the Culinary, Front Office, and other operational departments to communicate group requirements and ensure seamless event execution.
• Meet with clients prior to departure to confirm that all contracted services and event details have been delivered to their satisfaction and to identify opportunities for future business.
• Follow all departmental policies, procedures, and service standards.
• Comply with all health, safety, and security policies and procedures.
• Perform other duties and responsibilities as assigned.

Qualifications

• Hospitality Management Degree or equivalent an asset
• Experience in sales, event planning and hotel operations an incredible asset
• Knowledgeable on food and beverage trends and the luxury hotel market
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera Cloud, Microsoft Office - Word, Excel,PowerPoint and Social Tables
• Strong written and verbal communication skills

Physical Aspects of Position (included but not limited to):

• Frequent sitting and standing throughout shift
• Occasional lifting and carrying up to 20lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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