Event Services Crew Member

Live Nation Worldwide, Inc.; Hartford (CT); On-site; USD 19,000 - 30,000; Full time

Job summary

Live Nation Entertainment is seeking event staff to deliver exceptional customer service and support across live events in Hartford, CT. The role involves collaborating with ushers, ticket takers, and security teams to ensure smooth operations and outstanding guest experiences.

Applicants should have a high school diploma or equivalent and strong communication skills, with the ability to adapt to guests' needs and contribute to sales of additional services during events.

Qualifications

• High School Diploma or equivalent preferred.
• Strong strategic thinking and creative problem solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Work with ushers and ticket takers throughout the event
• Assist in Security positions that are "non-guard card" positions.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
• Solicit sales of new or additional services or products.

Skills

Customer service

Event operations

Security awareness

Communication skills

Teamwork

Education

High School Diploma or equivalent

Job description

Job Summary:

Who are you? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Job Functions:

• Deliver exemplary customer service to maintain customer loyalty.
• Work with ushers and ticket takers throughout the event
• Assist in Security positions that are "non-guard card" positions.
• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.

Solicit sales of new or additional services or products.

• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs

Qualifications:

• High School Diploma or equivalent preferred
• Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.