Event Services (Banquet) Supervisor

Hyatt Hotels Corporation; Chesapeake (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary: $18.00/hour

Health benefits

Free and discounted room nights

Friends & family rates

Discounts on food and beverage

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD is seeking an Event Services (Banquet) Supervisor to oversee banquet operations and ensure exceptional service during events. You will supervise teams, coordinate with culinary, monitor food quality and safety, and uphold Hyatt standards.

The role emphasizes training, scheduling, and daily supervision in alignment with Hyatt values, with flexible shifts including nights, weekends, and holidays.

Qualifications

• Customer service experience and front desk experience preferred.
• Must have good typing skills.
• Ability to lift a moderate amount of weight.
• Refined verbal and written communication skills.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Strong commitment to continuous learning and professional growth.
• Excellent organizational skills with high attention to detail.
• Flexibility to work rotating shifts, including weekends and holidays.
• Exceptional guest service skills with clear and confident communication.

Responsibilities

• Lead Event Services (Banquet) team members during event setup, service, and breakdown.
• Lead setup for all banquet events, ensuring rooms are prepared according to BEOs, diagrams, and brand standards.
• Conduct pre-shift meetings, assign tasks, and verify completion of side work and setup responsibilities.
• Oversee service flow for all banquet functions.
• Partner with Culinary to confirm menu timing, dietary needs, and last-minute adjustments.
• Ensure all events are executed according to Event Services (Banquet) Event Orders (EOs).
• Deliver exceptional guest service and resolve issues quickly and professionally.
• Conduct pre-event briefings to align the team on expectations and service flow.
• Support training and mentoring of Event Services (Banquet) staff.
• Ensure cleanliness, organization, and readiness of all banquet spaces, storage areas, and equipment.

Skills

Customer service

Front desk experience

Typing skills

Verbal communication

Written communication

Attention to detail

Flexible shifts

Teamwork

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

US - MD - Cambridge

Entry Level Manager

Full-time

18.00 Hourly US Dollar (USD) pay basis

Summary

The Event Services (Banquet) Supervisor is responsible for overseeing banquet operations to ensure the highest service standards and deliver memorable guest experiences. This role supervises teams during events and high-volume periods, making real-time adjustments to guarantee smooth and efficient execution.

The Event Services (Banquet) Supervisor monitors food quality, service flow, and safety standards to maintain consistency and excellence across all functions. They work closely with hotel leadership and other departments to coordinate successful events and promptly address guest needs.

Additionally, the Event Services (Banquet) Supervisor supports team development through training, scheduling, and daily supervision, fostering a culture of teamwork and discipline in alignment with Hyatt’s values, safety protocols, and sustainability practices.

What You’ll Do

• Lead Event Services (Banquet) team members during event setup, service, and breakdown;
• Lead setup for all banquet events, ensuring rooms are prepared according to BEOs, diagrams, and brand standards;
• Conduct pre‑shift meetings, assign tasks, and verify completion of side work and setup responsibilities;
• Oversee service flow for all banquet functions;
• Partner with Culinary to confirm menu timing, dietary needs, and last‑minute adjustments;
• Ensure all events are executed according to Event Services (Banquet) Event Orders (EOs);
• Deliver exceptional guest service and resolve issues quickly and professionally;
• Conduct pre-event briefings to align the team on expectations and service flow;
• Support training and mentoring of Event Services (Banquet) staff;
• Ensure cleanliness, organization, and readiness of all banquet spaces, storage areas, and equipment.

The position responsibilities outlined above are in no way to be construed as all encompassing.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $18.00/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Join the award‑winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR Accredittion, TripAdvisor’s Travelers’ Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

Qualifications

• Customer service experience and front desk experience preferred.
• Must have good typing skills.
• Ability to lift a moderate amount of weight.
• Refined verbal and written communication skills.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Strong commitment to continuous learning and professional growth.
• Excellent organizational skills with high attention to detail and discipline.
• Flexibility to work rotating shifts, including weekends and holidays.
• Exceptional guest service skills with clear and confident communication.

Must be available to work flexible shifts including nights, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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