EVENT SERVICES ASSOCIATE

PENN Entertainment, Inc.; Houston (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

PENN Entertainment, Inc. is seeking an Event Services Associate for Sam Houston Race Park in Houston, TX. You will support the planning, setup, and execution of events, ensuring a welcoming guest experience and smooth operations.

Work closely with the Event Services Manager and various departments to coordinate logistics, set up spaces, and address on-site needs. Flexibility for evenings, weekends, and live racing days is required.

Formación

• High school diploma or equivalent preferred.
• Previous experience in event services, venue operations, hospitality, facilities, or customer service preferred.
• Ability to read and follow event layouts, written instructions, and operational plans.
• Strong organizational skills and attention to detail.
• Effective verbal communication and interpersonal skills.
• Ability to work independently while contributing to a team-oriented environment.
• Dependable, punctual, flexible, and willing to take initiative.
• Ability to maintain a professional demeanor in a busy, guest-facing environment.
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, and scheduled live racing days, based on business needs.

Responsabilidades

• Assist with the setup, configuration, and breakdown of event spaces, including tables, chairs, staging, signage, décor, and other event equipment.
• Prepare event venues according to established floor plans, client specifications, and operational requirements.
• Conduct pre-event inspections to ensure event spaces are clean, organized, properly equipped, and ready for guests.
• Support the execution of live racing events, private functions, corporate gatherings, community events, and other venue activities.
• Assist with maintaining event spaces, storage areas, and operational equipment in a safe and orderly condition.
• Provide on-site support during events to help ensure schedules, layouts, and operational plans are followed.
• Assist with coordinating event logistics and communicating setup requirements, changes, and needs to the appropriate team members.
• Respond promptly and professionally to requests from event clients, guests, vendors, and internal departments.
• Help identify and resolve event-related issues, escalating concerns to the Event Services Manager or Director of Operations as needed.
• Maintain a professional, service-oriented approach that reflects the standards and reputation of Sam Houston Race Park.

Conocimientos

Attention to detail

Organizational skills

Verbal communication

Teamwork

Flexibility

Punctuality

Independent work

Guest service mindset

Event services experience

Educación

High school diploma or equivalent

Descripción del empleo

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The Event Services Associate supports the planning, coordination, setup, execution, and breakdown of events at Sam Houston Race Park. This position plays an important role in ensuring the facility is event-ready, operations run smoothly, and guests, clients, vendors, and team members receive a professional and welcoming experience.

Working closely with the Event Services Manager and Director of Operations, the Event Services Associate assists with event logistics, venue preparation, equipment setup, facility inspections, and on-site event support. The ideal candidate is dependable, detail-oriented, adaptable, and comfortable working in a fast-paced, hands-on environment with changing priorities and event schedules.

Event Setup and Operations

• Assist with the setup, configuration, and breakdown of event spaces, including tables, chairs, staging, signage, décor, and other event equipment.
• Prepare event venues according to established floor plans, client specifications, and operational requirements.
• Conduct pre-event inspections to ensure event spaces are clean, organized, properly equipped, and ready for guests.
• Support the execution of live racing events, private functions, corporate gatherings, community events, and other venue activities.
• Assist with maintaining event spaces, storage areas, and operational equipment in a safe and orderly condition.

Event Coordination and Guest Experience

• Provide on-site support during events to help ensure schedules, layouts, and operational plans are followed.
• Assist with coordinating event logistics and communicating setup requirements, changes, and needs to the appropriate team members.
• Respond promptly and professionally to requests from event clients, guests, vendors, and internal departments.
• Help identify and resolve event-related issues, escalating concerns to the Event Services Manager or Director of Operations as needed.
• Maintain a professional, service-oriented approach that reflects the standards and reputation of Sam Houston Race Park.

Facility and Equipment Support

• Assist with routine facility walkthroughs to identify maintenance needs, safety concerns, and areas requiring attention before, during, and after events.
• Report damaged equipment, facility concerns, spills, and potential hazards to the appropriate department.
• Handle event equipment and supplies responsibly, following established procedures for storage, transport, and use.
• Support general venue readiness and assist with maintaining the appearance and functionality of event areas.
• Follow all company safety procedures, operational guidelines, and applicable policies.

Teamwork and Communication

• Work collaboratively with Operations, Facilities, Food & Beverage, Guest Services, Security, and other departments to support successful events.
• Communicate clearly and professionally with supervisors, coworkers, vendors, and clients.
• Follow event orders, floor plans, instructions, and established operational procedures.
• Adapt to changing event requirements, last-minute adjustments, and competing priorities.
• Complete assigned duties and provide updates to management regarding event progress, outstanding tasks, and operational concerns.

Requirements

Qualifications and Requirements

• High school diploma or equivalent preferred.
• Previous experience in event services, venue operations, hospitality, facilities, or customer service preferred.
• Ability to read and follow event layouts, written instructions, and operational plans.
• Strong organizational skills and attention to detail.
• Effective verbal communication and interpersonal skills.
• Ability to work independently while contributing to a team-oriented environment.
• Dependable, punctual, flexible, and willing to take initiative.
• Ability to maintain a professional demeanor in a busy, guest-facing environment.
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, and scheduled live racing days, based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull event equipment and supplies, with or without reasonable accommodation.
• Ability to bend, kneel, reach, and perform repetitive physical tasks as needed for event setup and breakdown.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to navigate stairs, event spaces, and operational areas safely.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Work Environment

This position operates in a dynamic entertainment and hospitality environment where event schedules, guest needs, and operational priorities may change frequently. The Event Services Associate must be comfortable working in a hands-on role, responding to changing demands, and supporting events from initial setup through final breakdown.

Performance Expectations

Success in this position is demonstrated through:

• Consistent preparation of clean, organized, and event-ready spaces.
• Timely and accurate completion of setup and breakdown assignments.
• Professional communication and cooperation across departments.
• Prompt reporting of safety concerns, maintenance needs, and operational issues.
• Dependability, flexibility, and a strong commitment to teamwork.
• A positive contribution to the overall guest and client experience at Sam Houston Race Park.