Event Service Lead — Hospitality & Team Leadership

Butler; St. Louis (MO); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Butler’s Pantry is seeking a Service Captain to supervise event service, lead staff, and ensure top-notch etiquette and teamwork. You’ll own the service role and coordinate with the management team to deliver memorable events.

The role emphasizes leadership, coaching, and a commitment to putting people first in a fast-paced catering environment. Join a team that values passion, poise, and excellence.

Competenze

• Experience supervising event service staff.
• Strong leadership and communication skills.
• Commitment to high-quality guest service.

Mansioni

• Maintain a supervisory role at events with the ability to perform common tasks and jump into any role when needed
• Motivate service staff to maintain focus on assignment at all times in an effort to maximize efficiency, quality and productivity
• Support high-quality service efforts by mentoring, training, coaching, counseling and offering constructive feedback to service team
• Follow up and follow through on phone calls, emails, and other work-related correspondence with the Butler’s Pantry management team
• Read and take responsibility for understanding the current Service Manual and its contents; serve as a source of clarification for service staff members
• Remain informed and observe all company policies and procedures
• Planning ahead of event. Service Captain’s come to the events with their game plan made. They have dissected the event notes & assigned teams/roles for the front of house staff.
• Take responsibility for the team’s time. While the team clocks in themselves through Nowsta, Service Captains check the staff in & out of event. At the end of an event, they review the team’s time & adjust based on when they checked in & out.
• Service Captains, Chefs & Facility Managers go through venue closing checklist & lock-up together

Conoscenze

Leadership

Supervisory experience

Customer service

Communication

Teamwork

Descrizione del lavoro

Butler’s Pantry is seeking a Service Captain to supervise event service, lead staff, and ensure top-notch etiquette and teamwork. You’ll own the service role and coordinate with the management team to deliver memorable events.

The role emphasizes leadership, coaching, and a commitment to putting people first in a fast-paced catering environment. Join a team that values passion, poise, and excellence.