Event Security Officer

Mohegan Sun; Montville (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

Mohegan Sun in Connecticut is seeking a Security Associate responsible for maintaining safety and order during events across the property. You will provide service and protection for guests in non-gaming locations, greet and guide visitors, and patrol to safeguard assets while responding to emergencies.

Qualifications include a high school diploma or equivalent, strong English communication, and prior customer service or public interaction experience.

Qualifications

• Minimum education: High School Diploma or equivalent.
• Must be able to communicate effectively in English.
• Experience in customer service or public-facing roles is preferred.

Responsibilities

• Maintains safety and order during events.
• Provides guest service and entry support at various venues.
• Greets and guides guests; patrols to safeguard assets.
• Responds to emergencies and communicates clearly by radio or in writing.

Skills

Communication

Emergency response

Independent work

Dealing with pressure

Education

High school diploma or equivalent

English communication

Customer service experience

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Position Summary:

This position is responsible for maintaining safety and order during events.

Primary Duties and Responsibilities** :** includes but not limited to:

• Provides service and safety to our guests in non-gaming locations
• Provides point of entry support for various venues across property
• Greets and guides guests
• Protects patrons and employees, patrols for illegal and unusual situations and safeguards the company’s assets
• Checks ID’s for underage patrons

Secondary Duties and Responsibilities:

• Works closely with department supervisors and managers to assist with daily activities
• Maintains the safety and security of patrons, performers and tour personnel throughout the property
• Communicates in a clear, concise and professional manner in verbal, written and radio communications
• Executes principle of SMART; detection of false identification

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Must be able to effectively communicate in English
• Previous customer service experience or experience dealing with the public

Competencies: Incumbent will master the following competencies while in this position:

• Good communication skills
• Ability to respond to emergencies in an expedited manner
• Ability to work independently
• Ability to work in pressure situations

Training Requirements:

• Knowledge of department policies and procedures
• Knowledge of the property and its offerings
• Knowledge of the arena’s emergency evacuation plan
• Knowledge of the arena’s post duties

Physical Demands and Work Environment:

• Must be able to work in a high energy environment with smoke, loud noises and low lighting
• Must be able to work in an environment with strobe lighting or flashing lighting
• Must be able to lift up to 50 lbs.
• Must be able to stand , walk and climb stairs for extended periods of time
• Must be able to work outside in various weather conditions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That’s opportunity!

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_ Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. _