Event Security Account Manager - Events

BEST Crowd Management; Baton Rouge (LA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Assistance Program

Career Growth Opportunities

Job summary

BEST Crowd Management in Baton Rouge is seeking an Account Manager to oversee profitable operations under the Area Manager/Regional Director. You will recruit, train, schedule, and manage event-day operations while ensuring accurate payroll and invoicing.

The role requires leadership, strong communication, and at least three years in operations or event staffing, with a bachelor’s degree or equivalent experience and a valid driver’s license.

Qualifications

• Leadership and customer-satisfaction focus.
• Strong written and oral communication.
• Proactive attitude to pursue new project opportunities.
• Adaptability to changing situations and info.
• Minimum 3 years in operations, service, or project management.

Responsibilities

• Ensure day-to-day operations run smoothly, including recruitment, training, scheduling, and event-day operations.
• Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and manage payroll/invoicing.
• Suggest improvements to execution and provide additional value cost-effectively.
• Communicate with customers to seek feedback and improve satisfaction.
• Supervise and coach staff, maintain morale, and ensure productivity.
• Ensure timely and accurate payroll records and staff scheduling.

Skills

Leadership

Communication

Proactiveness

Adaptability

Operations experience

Education

Bachelor’s degree or equivalent

Job description

Baton Rouge, LA

Compensation: $45000 – $55000 yearly

Benefits

• Medical, Dental, Vision Insurance
• 401(k)
• Paid Time Off
• Employee Assistance Program
• Career Growth & Advancement Opportunities

As an Account Manager, you will ensure efficient and profitable operations under the guidance of the Area Manager/Regional Director. Your duties include managing recruitment, training, scheduling, event day operations, and administrative tasks. You will create staffing estimates, track costs, review contracts, supervise labor, and ensure accurate payroll and invoicing.

Key Responsibilities

• Operational Excellence:Ensure day-to-day operations run smoothly, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks.
• Strategic Planning:Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and ensure accurate payroll and invoicing.
• Continuous Improvement:Suggest strategies to improve execution and provide additional value in a cost-effective manner.
• Customer Satisfaction:Proactively communicate with customers, seek feedback, and continuously improve customer satisfaction.
• Team Leadership:Supervise and coach subordinates, maintain morale, and ensure skills proficiency and productivity.
• Accurate Reporting:Ensure timely and accurate completion of payroll records and staff scheduling.

What We’re Looking For

• Leadership Skills:Excellent management and leadership skills with a focus on customer satisfaction.
• Communication:Strong oral and written communication skills.
• Proactive Attitude:Initiative to engage in proactive behavior and seek new project opportunities.
• Adaptability:Ability to respond effectively to changes in situation or information.
• Experience:Minimum of three years in operations, service, field, or project management, preferably in event staffing, security, sports management, or athletics.
• Education:Bachelor’s degree in a related field or equivalent experience.
• Requirements:Valid Driver’s License and ability to pass a background check.

Physical And Mental Demands

• Ability to sit, stand, walk, talk, or hear.
• Occasionally required to climb, stoop, bend, or reach above shoulders.
• Must occasionally lift, push, or pull up to 25 pounds.
• Specific vision abilities required.

Working Environment

• Office-based with frequent requirements to work at or attend scheduled events in an outdoor environment.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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