Assistant Account Manager - Administration

GardaWorld; Austin (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management is seeking an organized Administration Manager to support live events and venue operations. This role bridges frontline staff and leadership to ensure events are fully staffed, compliant, and running smoothly.

You will lead recruitment and onboarding, coordinate training, and manage staff licensing and scheduling for on-site events. The position offers growth within a dynamic live-events environment and requires a flexible schedule, including nights and weekends.

Qualifications

• 1–3 years of professional-level experience required.
• Prior experience in security, event staffing, law enforcement, military, or EMS preferred.
• At least one year of experience in customer service, security, or a related field.
• Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts.
• Strong written and verbal communication skills in English.
• Adaptable, solution-oriented, and calm under pressure.

Responsibilities

• Lead recruitment, onboarding, and coordinating new hire orientations.
• Assist with recruiting and onboarding NPO volunteers for all events.
• Develop and execute training programs to enhance staff performance.
• Understand and manage the staff licensing process, ensuring 100% on-site compliance.
• Play a key role in scheduling, ensuring events are properly staffed and shifts are filled.

Skills

Security/event staffing experience

Customer service experience

Flexible schedule

English communication

Team coordination

Job description

BEST Crowd Management | Full-Time

Job Description:

Assistant Account Manager - Administration

BEST Crowd Management | Full-Time

Be the Backbone of Live Events

BEST Crowd Management is seeking a highly organized, people-focused Administration Manager to play a critical role in supporting live events and venue operations. This position serves as a key extension of overhead management—bridging the gap between frontline staff and leadership to ensure our events are fully staffed, compliant, and running smoothly.

If you thrive in fast-paced environments, love coordinating teams, and want to make a real impact behind the scenes of exciting live events, this role is for you.

Compensation: $50,000 - 55,000 / year
Work Location: Austin, TX
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

What You’ll Do

Hiring, Staffing & Administrative Leadership

• Lead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations
• Assist with recruiting and onboarding NPO volunteers for all events
• Support the development and execution of training programs to enhance staff performance
• Understand and manage the staff licensing process, ensuring 100% on-site compliance
• Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts

Staff Engagement & Retention

• Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently
• Manage account conversion-to-post data to exceed expectations and drive continued staff participation
• Ensure company attendance policies are clearly communicated and consistently followed
• Develop and execute creative staff recognition initiatives within budgetary guidelines
• Conduct post-event evaluations to identify successes and improvement opportunities

What We’re Looking For

Minimum Qualifications

• 1–3 years of professional-level experience required
• Prior experience in security, event staffing, law enforcement, military, or EMS preferred
• At least one year of experience in customer service, security, or a related field
• Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts
• Strong ability to manage time-sensitive communications with staff, clients, and leadership
• Excellent judgment, discretion, and professionalism
• Strong written and verbal communication skills in English
• Adaptable, solution-oriented, and calm under pressure\

Physical & Work Environment Requirements

• Ability to stand or walk for extended periods (up to 10 hours)
• Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces
• Must be able to lift, push, or pull up to 45 pounds
• Work may occur outdoors in varying weather conditions
• Vision requirements include close, distance, color, peripheral, and depth perception

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Why Join BEST Crowd Management?

• Be part of high-energy live events and meaningful venue operations
• Work with a team that values professionalism, engagement, and growth
• Make a direct impact on staff experience, safety, and event success
• Opportunity to grow within a respected crowd management organization

equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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