Event Sales Team Supervisor

ZWILLING J.A. Henckels; Village of Pleasantville (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Event Sales Team Supervisor to lead the coordination of their Nationwide Event Sales Roadshow program. In this dynamic role, you will leverage your strong organizational and communication skills to ensure seamless execution of sales events while managing a team of Sales Representatives. This position offers the flexibility of remote or hybrid work, allowing you to balance your professional and personal life. Join a company with over 290 years of tradition in quality and innovation, where your contributions will directly impact the success of sales initiatives and help enhance the lives of chefs worldwide.

Qualifications

• Strong organizational and communication skills are essential for success.
• Experience supervising a team and managing conflicts is preferred.

Responsibilities

• Oversee coordination and execution of sales events with the team.
• Manage communication with Sales Representatives and resolve issues.
• Ensure timely support and training for Sales Representatives.

Skills

Organizational Skills

Communication Skills

Conflict Management

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Freshdesk

Job description

We have an exciting opportunity at ZWILLING, based in Pleasantville, New York, for an Event Sales Team Supervisor to join our team. This can be a remote or hybrid-remote role.

In this position, you will provide administrative oversight for the ZWILLING Nationwide Event Sales Roadshow program. Working with the ZWILLING Event Sales Representatives (Reps), you will be responsible for the coordination, scheduling, planning and execution of all sales events. Your strong organizational and communication skills will ensure flawless event execution, enabling the team to meet and exceed their sales goals.

Primary Job Responsibilities:

• Manage direct communication with Sales Representatives
• Ensure Rep inquiries are answered promptly and accurately (Fresh desk, Email, and phone)
• Manage and participate in emergency contact call line rotation (including evenings and weekends)
• Manage show set-up and breakdowns including distribution of recaps
• Oversee onboarding process including planning of in-store training and hosting virtual trainings with Reps
• Resolve operational issues and needs of Reps and escalate to National Manager as appropriate
• Ensure planning and execution of all Sales Events
• Develop and communicate Rep event schedules targeting maximum profitability
• Coordinate all Sales Representatives travel with VN team and travel agency
• Communicate show goals with Reps and align expectations
• Share weekly performance with the team
• Communicate as needed with Costco Warehouse management
• Review Rep timecards and expense reports for accuracy and timeliness
• Manage training and cancellation pay as well as referral bonuses to HR
• Intradepartmental coordination
• Ensure VN team provides consistent and timely support to Reps (e.g., travel booking, timecards, expense reports)
• Work closely with logistics department and align show freight deliveries and pickups
• Regular reporting to Event Sales National Manager

Education & Experience Qualifications:

• HS diploma or equivalent; bachelor’s degree preferred
• Microsoft Office (Excel, PowerPoint, Outlook, Teams)
• Experience supervising a team
• Experience in managing conflict and problem solving

About Us:

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. ZWILLING J. A. Henckels is the world’s largest manufacturer of premium cutlery. We make and sell the best knives in the world and have for more than 280 years.

Today, ZWILLING J. A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan) to give its customers access to the most exceptional kitchen products.