Supervisor, Member Services (Remote)

Lensa; Des Moines (IA); Remote; USD 77,000 - 97,000; Full time

Job summary

Lensa seeks a Service Supervisor to lead a team, providing exceptional customer support for Molina Healthcare. This role requires experience in a call center and supervisory skills, ensuring compliance while addressing complex member inquiries. The position offers a competitive salary and benefits within a thriving environment.

Qualifications

• 3-5 years’ experience in a call center environment.
• 1-2 years supervisory experience.
• Demonstrates personal responsibility and accountability.

Responsibilities

• Supervises a team of employees, trains and manages performance.
• Resolves complex member inquiries and escalations.
• Provides exemplary customer service to members and providers.

Skills

Customer Service

Supervisory Skills

Communication

Problem Solving

Compliance Management

Education

Associate degree or equivalent

Bachelor's Degree (preferred)

Job description

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

• Provides customer support and stellar service to meet the needs of our Molina members and providers.
• Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
• Provides product and service information and identifies opportunities to improve our member and provider experiences.
  
  

Knowledge/Skills/Abilities

• Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Ensures compliance with Contractual and Regulatory requirements.
• Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
• Achieves individual performance goals as it relates to call center objectives.
• Demonstrates personal responsibility and accountability and leads by example through individual performance.
• Support projects and special initiatives as appropriate.
  
  

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

• 3-5 years’ experience in a call center environment
• 1-2 years supervisory experience
  
  

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
  
  

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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