Event Sales Specialist - Willows

The-Willows-Event-Center; Lubbock (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

The Willows Event Center in Texas is seeking an enthusiastic Events Coordinator to guide clients from inquiry to event day, build lasting relationships, and drive event sales through outstanding hospitality and clear communication. You will manage planning meetings, coordinate with vendors, oversee event milestones, and ensure a seamless transition to the operations and banquet teams.

The role requires strong customer service and on-site presence, typically 40 hours per week, Tuesday through

Qualifications

• Customer service experience is required.
• Event experience is preferred.

Responsibilities

• Generate and convert leads by delivering excellent client service, tours, quick responses, and bookings.
• Prepare contracts, process payments, and keep CRM records up to date while sharing event details with operations.
• Lead planning meetings, manage event details, coordinate vendors, and be the primary venue contact.
• Ensure a seamless event day by welcoming guests and vendors and guiding milestones to the banquet team.
• Promote The Willows through social media, networking, and partnerships with industry members.

Skills

Customer Service Experience

Event Experience

Job description

Career Opportunities with The Willows Event Center

Careers At The Willows Event Center

Current job opportunities are posted here as they become available.

Serve as the primary client connection for The Willows, guiding guests from inquiry to event day while building relationships, driving event sales, and delivering an exceptional experience through outstanding hospitality and seamless communication.

Core Functions

• Generate and convert leads by providing exceptional client service, conducting venue tours, responding to inquiries, and achieving booking goals.
• Prepare contracts, process payments, maintain accurate CRM records, and communicate event details to the operations team.
• Guide clients through the planning process by conducting planning meetings, managing event details, coordinating with vendors, and serving as the primary venue contact for the client.
• Support a seamless event experience by welcoming clients and vendors, providing clear communication, overseeing key event milestones, and facilitating a smooth transition to the banquet operations team.
• Promote The Willows through social media management, community engagement, networking events, and relationship-building with industry partners.

Required Skills & Qualifications

• Customer Service Experience

Preferred Skills & Qualifications

• Event Experience

Work Environment & Physical Requirements

• Vision for near, mid-range and far, as well as hearing for low, medium and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, overhead construction, and various construction materials.
• Must be able to perform all job expectations safely with or without reasonable accommodations.
• Ability to lift 5-20 pounds without assistance.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to operate a company vehicle safely.
• Average 40 hours per week (9am – 6pm, Tuesday - Saturday)
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)