Event Sales Leader — Own the Guest Experience

PopStroke Entertainment Group; West Palm Beach (FL); On-site; USD 65,000 - 110,000; Full time

Job summary

PopStroke is seeking an energetic Event Sales Manager to drive venue revenue from inquiry to execution. You will own inbound leads, generate new business, qualify opportunities, and coordinate with Operations to deliver the PopStroke guest experience.

In this hands-on, exempt role, you’ll manage client relationships, present tailored event solutions, and support bookings through events, with a schedule that includes evenings and weekends as needed.

Qualifications

• At least 2 years of sales experience, ideally within hospitality, entertainment, restaurant, or events.
• Demonstrated ability to generate leads, convert opportunities, and achieve sales targets.
• Strong persuasive, presentation, and negotiation abilities.
• Self-motivated with a strong drive to achieve sales goals and grow the business.
• Strong communication and interpersonal skills with the ability to build relationships with clients and internal partners.

Responsibilities

• Efficiently manage inbound sales inquiries, providing timely and accurate information to prospective clients.
• Convert inbound leads into confirmed sales by understanding client needs and developing solutions that create memorable PopStroke experiences.
• Proactively generate new business through outbound prospecting, cold calls, email outreach, social media, networking, referrals, community relationships, and other sales channels.
• Develop and maintain a strong pipeline of prospective clients aligned with PopStroke's target markets and sales objectives.
• Independently qualify and prioritize prospective leads by assessing client needs, budget, decision-making process, timing, business potential, and likelihood to convert.
• Develop and deliver customized sales presentations, proposals, site tours, and pitches, exercising judgment in recommending event solutions that meet client needs while supporting PopStroke’s business objectives.
• Manage client negotiations and follow-up throughout the sales process, escalating non-standard contractual or business matters when appropriate.
• Utilize the Company's CRM and sales systems to accurately track leads, client interactions, event details, pipeline activity, and sales progress.
• Build lasting client relationships that drive repeat business, referrals, and future event opportunities.
• Meet or exceed individual and venue event sales targets.
• Maintain ownership of the client experience beyond the booking. Event Sales Managers are expected to understand how the events they sell are executed, anticipate client and operational needs, and use sound judgment to help ensure the experience delivered reflects what was promised during the sales process.
• Maintain an active presence during booked events to oversee the client relationship, support event setup and execution, coordinate with the Operations team, and independently address client issues and opportunities within the scope of the role.
• Partner alongside Venue Operations during events and key business periods, demonstrating PopStroke's Roll Up Your Sleeves mentality. Event support is intended to complement the Event Sales Manager's primary sales and client-management responsibilities and may include coordinating, problem-solving, communicating client expectations, and assisting the venue team where needed to help deliver an exceptional event and guest experience.
• Build strong working relationships with venue leaders and team members responsible for executing events, ensuring clear communication of client expectations and event details.
• Gather client feedback and operational learnings following events and use those insights to improve future selling, planning, and execution.
• Identify opportunities during events to build relationships, generate future leads, capture repeat business, and expand PopStroke's presence within the local market.

Skills

Sales

Hospitality

Negotiation

Lead Generation

Tools

Tripleseat

Microsoft Office

Job description

PopStroke is seeking an energetic Event Sales Manager to drive venue revenue from inquiry to execution. You will own inbound leads, generate new business, qualify opportunities, and coordinate with Operations to deliver the PopStroke guest experience.

In this hands-on, exempt role, you’ll manage client relationships, present tailored event solutions, and support bookings through events, with a schedule that includes evenings and weekends as needed.