Event Sales Coordinator

The Escape Game; Chicago (IL); On-site; USD 37,000 - 46,000; Full time

Job summary

The Escape Game is seeking an On Site Event Sales Coordinator in Chicago to plan and execute large and corporate events with exceptional hospitality. You will own regional inbound leads, build relationships with venues and organizations, and represent the brand at events and networking gatherings.

Daily duties include coordinating with stores nationwide, driving inbound and outbound conversations, and delivering top-tier guest experiences through every interaction.

Qualifications

• Exceptional communication skills across written and verbal channels.
• Strong ability to multitask while maintaining hospitality standards.
• Proven talent for networking and relationship building.

Responsibilities

• Take ownership of large and corporate leads in the region (150-250 monthly).
• Plan events creatively to ease guest workload and drive conversation.
• Follow up with inbound leads to maximize repeat and referrals.
• Build region-specific relationships with GMs, venues, and organizations.
• Serve as a brand ambassador and coordinate on-site for VIP events.
• Collaborate with multiple locations and HQ to ensure smooth operations.
• Attend networking and industry events to represent The Escape Game.

Skills

Exceptional communication

Strong written and verbal

Networking

Relationship building

Multitasking

Hospitality mindset

Job description

Compensation:

• $18 - $22/ hour starting pay depending on experience.
• Commission of 1% on inbound sales, 3% on repeat and referral business, and 5% on
• OTE around $55-$65K yearly

Role:

Our On Site Event Sales Coordinator’s role is to help The Escape Games guests plan events

through epic hospitality and an “Every Single Guest” mentality, and to be a brand ambassador

within their local region to drive non-inbound business. They will own and take full

responsibility for large and corporate groups within their region of stores, and maximize the

potential of all inbound leads. They will create relationships within their region, including

restaurants, conferencing centers, CVBs, DMCs, target businesses, tour/travel associations,

youth groups, and more. They will be a TEG ambassador at networking events, meet ups,

conferences, and serve as an on-site event coordinator for VIP/large groups in store.

Expected Weekly Hours:

40-45 hours per week

Expected Schedule:

Monday - Friday, 8:45 AM - 5:15 PM - after-hour events as needed

Responsibilities:

• Take full ownership and responsibility for all large and corporate leads in their region (150-250 leads monthly)
• Creatively and expertly plan events for guests by driving the conversation and taking extra work out of the guest hands.
• Execute complete follow up strategy with Every Single Guest, to maximize the potential of every inbound lead, and create relationships with guests to generate repeat and referral business
• Become EXPERTS on their TEG region - create relationships with GMs and Ops, assess and offer informed large group discounts, and identify vetted restaurants/meeting spaces for each store.
• Being a The Escape Game brand ambassador
• Communicate and work as a team with The Escape Game/Great Big Game Show locations nationwide and HQ, professionally and politely.
• Create relationships with target organizations in their regions through outreach, including -
  • Further events as surfaced by OS ESC’s research and networking
• Attend on site networking and tabling events, including -
  • Monthly CVB/BID meetings (per location)
  • Monthly landlord events (per "lifestyle center" location)
  • Conference/networking event attendance as needed (Meeting Planners International, Executive Assistants Organization, Student Youth Travel)
• On site event coordination for large/VIP events at stores within their region
• Quarterly travel to Nashville for team meeting

KPIs:

• Deal conversion rate (Tickets Received/Deals Closed)
• Revenue Per Lead (Revenue/Tickets Received)
• Monthly Event Attendance
• Obsession with delivering 5-star hospitality to guests
• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Exceptional communication skills
• Ability to multitask
• Strong written and verbal communication skills
• Passion and excitement for our games and team building experiences
• Excitement for networking and relationship building