Event Representative (casual)

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Gaming Corporation in Niagara Falls, NY is seeking an Event Representative to assist patrons at entertainment events, including seating, ticket verification, and guiding guests to facilities. You will maintain order, handle lost articles, and provide friendly, professional service while upholding policies and safety standards.

Responsibilities include collecting tickets, directing patrons to exits in emergencies, resolving seating disputes, and supporting supervisory staff.

Qualifications

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must interact well with customers and employees and resolve conflicts diplomatically.
• Customer service experience required.

Responsibilities

• Assist patrons in finding seats and guide to exits in emergencies.
• Collect, count and record number of tickets and passes.
• Direct patrons to restrooms, concession stands and telephones.
• Distribute programs to patrons and verify ticket authenticity.
• Greet patrons and provide friendly, professional service at all times.
• Settle seating disputes and handle customer concerns.
• Maintain familiarity with policies including information security.
• Attend required meetings and complete SGC training within nine months.
• Work hours determined by a 24-hour schedule.

Skills

Customer Service

Excellent Communication

Public Speaking

Conflict Resolution

Teamwork

Education

High school diploma or equivalent

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Event Representative assists patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Essential Functions And Responsibilities

• Assist patrons in finding seats, lighting the way with flashlights if necessary.
• Collect, count and record number of tickets collected.
• Direct patrons to restrooms, concession stands and telephones.
• Distribute programs to patrons.
• Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
• Give door checks to patrons who are temporarily leaving establishments.
• Greet patrons attending entertainment events.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Maintain order and ensure adherence to safety rules.
• Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Settle seating disputes and help solve other customer concerns.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Education/Experience

QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Customer Service experience required.

Language Skills And Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Light lifting.
• Must be able to effectively understand and communicate.
• Must be able to stand, walk, and move through all areas of the casino/hotel.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

$16.00

Compensation Is Negotiable Based On Experience And Education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.