Event Programmer
Ticketmaster
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Ticketmaster seeks an Event Programmer to support clients' event management needs, building events and updating them per client requests. You will input data into Host and related tools, ensuring accuracy and adherence to standards.
The role requires a flexible schedule including weekends and evenings, some travel up to 10%, and strong collaboration with marketing, accounting, customer service, and operations teams.
Qualifications
- Experience with Ticketmaster Host system or related field.
- Strong organizational and communication skills.
- Ability to manage multiple priorities.
- Creative problem solving.
- Box Office experience is a plus.
- Entertainment industry awareness is important.
Responsibilities
- Meet and exceed event management service level agreements.
- Accurately input event data into Ticketmaster Host system and identify and resolve event related errors.
- Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events.
- Establish and develop relationships with assigned clients.
- On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities.
- From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management.
Skills
Education
Tools
Job description
Location: Arizona, Idaho, Montana, New Mexico, North Dakota
JOB DESCRIPTION – Event Programmer
Location: Arizona, Idaho, Montana, New Mexico, North Dakota
Division: Ticketmaster US
Line Manager: Event Programming Manager, Field Operations
Terms: Full time with some work that requiring weekends and evenings support, potential up to 10% travel
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.
- Meet and exceed Event Management service level agreements
- Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
- Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
- Establish and develop relationships with assigned clients
- On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
- From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
- 1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
- Service oriented, with strong organizational and communication skills
- Able to successfully handle multiple priorities
- Certain degree of creativity, latitude, and problem solving is required
- Box Office experience a plus
- Overall awareness of the entertainment business is important
- Knowledge of how TM departments impact on one another, and on outside clients is a plus
- Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
- Excellent written and oral communication skills, good organizational skills, and attention to detail
- Must be computer literate with excellent data entry skills
- H. S. diploma or equivalent required. BA/BS degree is preferred
- Service oriented, with strong organizational and communication skills
- Able to successfully handle multiple priorities
- Certain degree of creativity, latitude, and problem solving is required
- Overall awareness of the entertainment business is important
Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
- HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH: 401(k) program with company match, stock reimbursement program
- FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS: Volunteer time off, crowdfunding match
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Reliability – Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants — t
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
