Event Programmer

Live Nation Worldwide, Inc.; Arizona; Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

Paid time off

401(k) plan

Family support

Career development

Volunteer time off

Job summary

Live Nation Worldwide, Inc. is seeking an Event Programmer to support Ticketmaster events in Arizona and neighboring states. You will build events, update event data, and coordinate with clients and internal teams.

The role requires 1–3 years experience with the Ticketmaster system or related field, strong communication, flexibility for evenings and weekends, and a passion for live events.

Qualifications

• 1-3 years’ experience with the Ticketmaster System or related field experience.
• Service oriented with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Box Office experience a plus.
• BA/BS degree preferred; HS diploma or equivalent required.

Responsibilities

• Meet and exceed Event Management service level agreements.
• Input event data into Ticketmaster Host system accurately and fix errors.
• Collaborate with clients, promoters, and internal teams on events.
• Establish and develop relationships with assigned clients.
• On-Call schedule rotation; after hours, weekends, holidays.
• Assist with other duties as assigned by seniors/managers.

Skills

Ticketmaster System experience

Client service

Strong communication

Multitasking

Box Office experience

Entertainment industry knowledge

Education

HS diploma or equivalent

BA/BS degree preferred

Job description

Job Summary: JOB DESCRIPTION – Event Programmer Location: Arizona, Idaho, Montana, New Mexico, North Dakota Division: Ticketmaster US Line Manager: Event Programming Manager, Field Operations Terms: Full time with some work that requiring weekends and evenings support, potential up to 10% travel

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.

WHAT YOU WILL BE DOING

• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• 1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
• Box Office experience a plus
• Overall awareness of the entertainment business is important
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Must be computer literate with excellent data entry skills
• H. S. diploma or equivalent required
• BA/BS degree is preferred

YOU (BEHAVIORAL SKILLS)

• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
• Overall awareness of the entertainment business is important

BENEFITS & PERKS

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. Teamwork – While we celebrate individual achievements, we know have more success as a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-case basis.