Event Planner/ Administrative Assistant

Foho; Oak View (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Foho is seeking a proactive guest relations and events coordinator to develop and deepen relationships with guest group leaders, ministry partners, and related organizations. The role focuses on increasing retention and expanding the customer base while ensuring superior service throughout the event planning process.

The successful candidate will manage post-retreat follow-ups, coordinate with operations, and prepare informative sheets for internal teams, supporting the Forest Home Ojai Valley

Responsibilities

• Actively follows-up with assigned guest group leaders as part of the post-retreat protocol and collects feedback.
• Maintains repeat business by communicating with guest group leaders to encourage rebooking for future retreats.
• Collaborates with operations to ensure top-quality service for contracted groups.
• Coordinates specifics daily with operations via phone, email, or other methods to prepare for guest groups.
• Creates, revises, and distributes info sheets to departments and leads weekly group briefings.
• Generates info sheets for internal requests including meetings, donor events, pastors' stays, and staff stays.
• Provides administrative support to the Forest Home Ojai Valley location.
• Directs and manages special administrative projects and assignments.
• Assists with planning and organization of staff functions.
• Maintains office inventory and camp supplies.
• Supports staff spiritual life activities.
• Orchestrates all pre-retreat services, coordinating with group leaders.

Job description

JOB SUMMARY:

To develop, maintain, and deepen relationships with guest group leaders, ministry partners and other organizations in an effort to both increase retention, as well as grow our customer base, while at all times providing superior customer service by facilitating outstanding guest experiences through all stages of the event planning process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively follows-up with assigned guest group leaders as part of the post-retreat protocol, which includes obtaining feedback on their retreat experience, the collection of any outstanding check-out forms, as well as streamlining their rebooking process for future retreats.
• Maintains repeat business and grows customer base by efficiently and effectively communicating with guest group leaders to instill a desire to rebook for future retreats in a prompt, yet professional manner.
• Collaborative meetings with operations departments to ensure alignment and the highest quality of services provided to contracted groups as the advocate and active voice of the guest and their perspective.
• Coordinates necessary specifics on a daily basis with operations departments via phone calls, emails, or other communications methods to effectively prepare for our guest groups.
• Creates, revises, and distributes “info sheets” to appropriate departments and facilitates weekly meetings to ensure clear communication about group’s wants and desires.
• Handles and creates “info sheets” for all internal requests including but not limited to: meeting functions, donor events, pastor’s stays, and staff stays.
• Provides administrative support to the Forest Home Ojai Valley location.
• Directs, prioritizes, and manages special administrative projects and assignments as needed.
• Assists with planning and organization of staff functions.
• Maintains office inventory and needed camp supplies.
• Actively supports and participants in staff spiritual life activities.
• Orchestrates all pre-retreat services, which includes communication with group leaders, and acting as the conduit