Front Office Coordinator

Archdiocese of Detroit; Bloomfield Hills (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Manresa Jesuit Retreat House in Michigan seeks a Front Office Coordinator to provide essential administrative support, manage front-office operations, and handle donations and records with discretion.

The role requires strong communication, organization, and customer-service skills, plus the ability to work collaboratively in a retreat environment focused on hospitality and spiritual renewal. Full-time on-site position.

Qualifications

• High school diploma or equivalent.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience with or willingness to learn database and donor-management systems such as GiftWorks.
• Ability to handle confidential and sensitive information appropriately.
• Dependable, professional, flexible, and able to work effectively both independently and as part of a team.
• Commitment to supporting the mission and values of Manresa Jesuit Retreat House and the Jesuit tradition.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Assist and support daily front-office operations.
• Answer and direct incoming telephone calls through the front office main switchboard.
• Respond professionally and courteously to phone calls, emails, inquiries, retreatants, guests, and visitors.
• Maintain office equipment, including Xerox machines, printers, postage equipment, and other office systems.
• Provide general administrative and clerical support as needed.
• Process retreat-related transactions and donations, including cash and credit card payments.
• Process and accurately record daily revenue.
• Maintain appropriate documentation and follow established Manresa procedures for handling financial transactions.
• Maintain and update retreatants, participant, and related records in Manresa's databases, including GiftWorks.
• Ensure information is entered accurately, consistently, and confidentially.
• Prepare paperwork and materials for conference retreats and other Manresa programs.
• Assist with preparations for incoming retreatants and groups.
• Assist with retreat materials, registration, and other retreat-related needs.
• Help create a welcoming and hospitable experience for all who come to Manresa.
• Participate in staff and team meetings as appropriate.
• Work collaboratively with staff across departments to support Manresa's programs, retreats, events, and daily operations.
• Perform other administrative duties as assigned to support the overall mission and operation of Manresa.

Skills

Organizational skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

GiftWorks

Microsoft Office (Word, Excel, Outlook)

Job description

Position Summary

The Front Office Coordinator provides essential administrative and clerical support to the daily operations of Manresa Jesuit Retreat House. This position serves as an important point of contact for retreatants, guests, staff, and others who interact with Manresa.

Location: Manresa Jesuit Retreat House
Reports To: Ruth Ann Stevens
Status: Full-Time

Key Responsibilities

Administrative Support

• Assist and support daily front-office operations.
• Answer and direct incoming telephone calls through the front office main switchboard.
• Respond professionally and courteously to phone calls, emails, inquiries, retreatants, guests, and visitors.
• Maintain office equipment, including Xerox machines, printers, postage equipment, and other office systems.
• Provide general administrative and clerical support as needed.

Financial Administration

• Process retreat-related transactions and donations, including cash and credit card payments.
• Process and accurately record daily revenue.
• Maintain appropriate documentation and follow established Manresa procedures for handling financial transactions.

Database Management

• Maintain and update retreatants, participant, and related records in Manresa's databases, including GiftWorks.
• Ensure information is entered accurately, consistently, and confidentially.

Retreat and Program Support

• Prepare paperwork and materials for conference retreats and other Manresa programs.
• Assist with preparations for incoming retreatants and groups.
• Assist with retreat materials, registration, and other retreat-related needs.
• Help create a welcoming and hospitable experience for all who come to Manresa.

Team Collaboration

• Participate in staff and team meetings as appropriate.
• Work collaboratively with staff across departments to support Manresa's programs, retreats, events, and daily operations.
• Perform other administrative duties as assigned to support the overall mission and operation of Manresa.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or office experience preferred.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience with or willingness to learn database and donor-management systems such as GiftWorks.
• Ability to handle confidential and sensitive information appropriately.
• Dependable, professional, flexible, and able to work effectively both independently and as part of a team.
• Commitment to supporting the mission and values of Manresa Jesuit Retreat House and the Jesuit tradition.
• Bilingual candidates are encouraged to apply.

Working Conditions

• This is a full-time, on-site position at Manresa Jesuit Retreat House.
• Occasional evening or weekend hours may be required to support retreats, programs, or special events.
• The position works within a retreat environment dedicated to hospitality, prayer, reflection, and spiritual renewal.