Event Planner

JLL; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

JLL is seeking an experienced Meeting and Event Planner in New York to lead internal and external events, delivering exceptional experiences for executives, partners, customers, and employees in a fast-paced, high-tech environment.

The role requires outstanding customer service, strong communication, and the ability to manage site-level programs while collaborating with Workplace Services, Security, Health & Safety, and Space Planning teams. Travel and flexible hours may be required.

Qualifications

• High School Diploma or GED equivalent.
• 5+ years of event coordinator/management experience planning customer-centric events in a B2B, high-tech, fast-paced environment.
• Proven leadership skills with ability to manage multiple priorities and deliver results.
• Excellent time management and verbal/written communication skills with ability to communicate professionally and proactively address client needs.
• Experience in budget planning, financial tracking, and ability to stay on budget.
• Experience with online registration systems and reporting.
• Proficient with Microsoft Office Suite and Google Workspace.
• Ability to travel as needed.
• Willingness and ability to work flexible schedule, including evenings and weekends.

Responsibilities

• Lead site-level programs including meetings, receptions, nonprofit events, dinners, town halls, and activations.
• Collaborate with C-Suite clients and senior executives to ensure high-profile event success.
• Consult with clients on space, AV, catering, and event support requirements.
• Own pre-event, onsite, and post-event logistics and communications.
• Manage vendor relationships (caterers, agencies, furniture, AV, facilities).
• Track COI and ensure compliance with safety and brand standards.
• Plan multiple events simultaneously under tight deadlines.

Skills

Event coordination

Leadership

Budget planning

Registration systems

Microsoft Office

Google Suite

C-Suite communication

Education

Bachelor's degree

High School Diploma

Tools

Excel

PowerPoint

Visio

Outlook

Docs

Job description

Job Summary

The Meeting and Event Planner will lead the planning and execution of internal and external events, delivering exceptional experiences that exceed client expectations. This client-facing role requires outstanding customer service, strong communication skills, and the ability to manage site-level programs while collaborating cross-functionally with Workplace Services, Security, Health & Safety, and Space Planning teams. This role will design and produce events that bring together executives, partners, customers, and employees in a fast-paced, high-tech environment.

Key Responsibilities

• Serve as Event Lead for all site-level programs including customer meetings, executive receptions, nonprofit events, intimate dinners, town halls, and employee activations
• Demonstrate expertise in executing high-profile events with senior executive participation, including C-Suite level clients
• Consult with clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support
• Own pre-event, onsite, and post-event logistics; manage all event timelines, communications, and organizational details
• Maintain calendar for internal event spaces; manage intake through event management applications and ticketing systems
• Source, coordinate, and manage vendor relationships (caterers, agencies, furniture, AV providers, facilities staff)
• Execute nonprofit events with external clients and vendors; support nonprofit event queue
• Provide information and direction to vendors and service providers to ensure excellent coordination and execution
• Manage COI (Certificate of Insurance) tracking, obtaining, and stakeholder notifications
• Specify staff requirements and coordinate their activities
• Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs
• Propose ideas to improve services and event quality; continuously research innovative and creative event options
• Ensure compliance with insurance, legal, health and safety obligations; uphold brand standards and Global Security/Safety policies
• Collect feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts
• Track event statistics and produce ad hoc reporting as needed
• Support team members during parental leave, PTO, or capacity gaps when needed
• Uphold team playbooks and standard operating procedures
• Plan and execute multiple events simultaneously in a strict deadline-centric environment
• Engage in a culture of continuous improvement and innovation by adopting best practices and new tools
• Follow established escalation and incident reporting procedures
• Complete all tasks and projects as directed with timely delivery based on deadlines

Required Qualifications

• High School Diploma or GED equivalent
• 5+ years of event coordinator/management experience planning customer-centric events in a B2B, high-tech, fast-paced environment
• Proven leadership skills with ability to manage multiple priorities and deliver results
• Excellent time management and verbal/written communication skills with ability to communicate professionally and proactively address client needs
• Exceptional customer service skills with a passion for hospitality
• Highly personable and customer service focused with great attention to detail
• Experience in budget planning, financial tracking, and ability to stay on budget
• Experience with online registration systems and reporting
• ServSafe Certified
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook) and Google Suite (Docs, Sheets, Slides, Gmail, Calendar)
• Solid office management and workplace environment knowledge
• Ability to work with clients at all levels of an organization, including C-Suite
• Willingness and ability to travel as needed
• Ability to work flexible schedule, including evenings and weekends

Preferred Qualifications

• Bachelor's degree or proven experience as an event planner or organizer
• Excellent problem-solving skills with ability to creatively negotiate demands
• Results-oriented, customer-driven, and highly organized
• Track record of initiative, integrity, and good judgment
• Highly collaborative with strong interpersonal skills and ability to work cross-functionally
• Ability to assess and prioritize workload in a fast-paced environment
• Thrive on teamwork and overcoming obstacles
• Experience with event management platforms and collaboration tools