Event Planner

ATR International; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

ATR International in Tampa, FL seeks an Event Coordinator to oversee meetings and events with internal partners across catering, AV, and facilities. You will greet clients daily, resolve day-to-day issues, and contribute to smooth event execution.

The role emphasizes exceptional communication, organization, and attention to detail, with EMS experience preferred. On-site work with a focus on client satisfaction and seamless event operations.

Qualifications

• Experience in high touch customer service, hospitality, and event planning.
• Ability to multi-task and work under tight deadlines.
• Excellent oral and written communications skills.
• Excellent organizational skills and extreme attention to detail.
• Ability to prioritize tasks and communicate clearly among diverse personalities.
• Bachelor's degree preferred.
• Experience in EMS (Event Management System) preferred.

Responsibilities

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations.
• Provide personalized, high-touch customer service by meeting and greeting each client daily.
• Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
• Master the EMS to detail reservations, review requests, and generate accurate reports.
• Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process.
• Prioritize new meeting room reservations from online booking tools, ensuring timely processing.
• Deliver high-level service to event organizers, LOBs.

Skills

High-touch customer service

Event planning

Multi-tasking under deadlines

Verbal and written communication

Attention to detail

Prioritization

Education

Bachelor's degree preferred

Tools

EMS (Event Management System)

Job description

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily
• Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
• Maintain a professional, flexible, and "can-do" attitude, always delivering exceptional service
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
• Manage space issues and escape unresolved issues to the lead planner or manager as needed
• Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
• Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
• Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
• Deliver high-level service to event organizers, LOBs

Desired Qualifications:

• Experience in high touch customer service, hospitality, and event planning
• Must be able to multi-task and work under tight deadlines
• Excellent oral and written communications skills
• Excellent organizational skills and extreme attention to detail
• Ability to prioritize tasks and communicate clearly amongst a variety of personalities
• Bachelor's degree preferred
• Experience in an EMS (Event Management System) preferred