Event Operations Supervisor – Hybrid Trainee

Allied Universal; Pittsburgh (Allegheny County); Hybride; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k plans

Employee discounts

Résumé du poste

Allied Universal is hiring an Event Supervisor - Operations Support in Pittsburgh as part of their Management Trainee Development Program. This role involves overseeing staffing and logistics for event operations and will offer you the chance to transition into leadership roles after successful completion.

Ideal candidates should possess strong organizational and communication skills, and prior experience in customer service or security is preferred. Benefits include health insurance, 401k plans, and flexible scheduling to fit your lifestyle.

Qualifications

• Prior customer service or security work experience in a leadership role.
• Excellent organizational skills including the ability to multi-task and prioritize work.
• Outstanding oral and written communication skills.

Responsabilités

• Oversee the staffing, scheduling, and training for Event Services Staff.
• Ensure quality of service and contract compliance.
• Make recommendations for personnel actions.

Connaissances

Organizational skills

Communication skills

Problem-solving skills

Formation

High School diploma or equivalent

Outils

Microsoft Office

Description du poste

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal® is hiring an Event Supervisor - Operations Support (Hybrid) as part of our Management Trainee Development Program. The Event Supervisor - Operations Support role will be the perfect opportunity to learn what it takes to be responsible to assist in all aspects of event day preparation and execution. However, as needed this position is also responsible for providing branch-level scheduling and logistics support. The temporary location for this program will be in Pittsburgh, Pennslyvania for a perid of up to 90 days. Upon successful completion of this program, graduates will be considered for leadership opportunites based anywhere in the country.

RESPONSIBILITIES:

• Oversee the staffing, scheduling, and on-site training for Event Services Staff assigned to his/her shift and/or event
• Ensure that contract-required training and screening elements for personnel have been met
• Maintain overtime to a minimal or preset requirement designated by AUES
• Ensure quality of service and contract compliance by regularly inspecting event staff personnel and their job performance when assigned to his/her shift and/or assigned event
• Perform other operations and related functions (e.g., scheduling, payroll, review and maintain incident reports, event orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Event/Post Orders
• Provide direction and instruction to subordinates in regard to the performance of their duties
• Makes productivity and cost reduction recommendations to management
• Makes recommendations for physical security surveys and post orders
• Assists in all aspects of event day preparation and execution
• Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue
• Demonstrate an understanding of the policies, procedures and regulations of different venues, facilities, and events
• Initiate a genuine, friendly, and personal greeting to our guests as they arrive at the facility entrance, aisle, concourse area or other location and offer a sincere “thank you” to complete each guest encounter
• Provide guests with helpful directions and/or suggestions that will enhance their entertainment experience; ensure interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone
• Coordinate with the Branch Manager the staffing needs for all upcoming events; utilizing work order forms for accuracy
• Schedule and confirm appropriate supervision and team members for each individual event; practices, promote, and ensure “Smart Scheduling”
• Ensure each position/event is scheduled with a qualified licensed employee
• Immediately communicate with the Branch Manager any concerns such as shortages, failure to schedule, personnel concerns, etc.
• Capably utilize ABI for scheduling and to produce reports
• Meet all contractual scheduled hours for event/site assigned to the Account Manager/Branch Manager
• Schedule employees to work at the events/sites where openings exist
• Build jobs into scheduling systems
• Responsible for document retention and archiving processes
• Support orientation and training of new employees on scheduling procedures
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Manage the supply of logistics-related to the events to support the client and team members in the day-to-day general areas of uniform supply, configuration management, technical requirements identification, installation and maintenance of equipment, safety and documentation development and maintenance
• Investigate potential risk and other matters of significance and provides and implements solutions.
• Consult with the respective areas within the branch to understand the distribution networks and determines the logistics resources required to support equipment, safety, personnel and maintenance and order equipment appropriately
• Provide overall guidance and ensures effective execution of logistics support within the filed as well
• Ensure effective management of Logistics Operations assigned radio equipment based on approval of each event that is required to support day-to-day operational requirements
• Root cause analysis and problem resolution for all logistics operations
• Ensure equipment is properly tagged and logged for tracking.
• Attend staff meetings/close out meetings and training sessions
• Submit/approve vendor invoices for A/P to process.
• Drive company vehicle to transport equipment to the various work sites.
• Maintain confidentiality of all information and data.
• Perform other related duties and responsibilities as assigned or required.

QUALIFICATIONS:

• High School diploma or equivalent
• Prior customer service or security work experience in a leadership role
• Work history must include:
• Excellent organizational skills that include the ability to multi-task and prioritize work
• Strong consultative, analytical, and problem-solving skills
• Ability to communicate effectively with leadership
• Outstanding oral and written communication skills
• Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
• Able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

PREFERRED QUALIFICATIONS:

• Associate’s degree or higher in Education, Business, Criminal Justice, Human Resources, Security Management, or a closely related field
• Prior human resources, recruiting, scheduling or logistics experience in a service industry business
• Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high-volume setting

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1594619