Event Manager (Restaurant Manager) - City Cruises Hornblower - Long Beach

American Queen Voyages; Newport Beach (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is looking for an Event Manager to oversee guest experiences on luxurious yacht cruises. This dynamic role requires adaptability and strong communication skills, ensuring every event runs smoothly and meets high standards. You will manage crew, handle bar duties, and ensure all areas are ready for guests. Join a forward-thinking company that values respect and teamwork, offering a unique opportunity to thrive in a fast-paced environment while providing exceptional service. If you are passionate about hospitality and enjoy working in a vibrant atmosphere, this position is perfect for you.

Qualifications

• Minimum 6 months food service supervisory experience preferred.
• Must be able to obtain a TWIC and MMC.

Responsibilities

• Ensure overall guest experience on public cruises and private charters.
• Supervise and manage crew while on HCE premises.
• Monitor food, beverage, and service quality during events.

Skills

Communication Skills

Customer Service Skills

Food and Beverage Knowledge

Supervisory Experience

Flexibility

Education

Food Handler Certification

TIPS Certification

Tools

Point of Service (POS) System

Job description

Salary: $21.00 per hour

City Cruises is seeking an Event Manager for our operation in Long Beach.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The position of Event Manager on board a yacht is responsible for ensuring the overall guest experience on all public cruises and private charters. Successful candidates will possess the ability to stay calm and composed in a fast-paced environment and display the willingness to be a team player, handling bar duties and assisting with vessel preparation and closure. Days, evenings and weekend shifts available.

Essential Duties & Responsibilities:

• Review events at the beginning of the work week for discrepancies, conflicts, or questions. Communicate any issues.
• Review contract with lead chef and sales manager (when available).
• Prepare diagrams based on guest count, client needs, and staffing level.
• Gather additional items needed for event (beverages, supplies, paperwork, etc.).
• Be on board yacht at scheduled in time for crew, ready to start pre-shift meeting.
• Supervise and manage crew while on HCE premises.
• Review all contract details with crew and set expectation for the event. Be clear & concise.
• Assign & direct crew in their position related responsibilities, including sidework, resets, and cleaning of F&B areas.
• Monitor and evaluate all food, beverage, and service quality during event.
• Take corrective action to ensure a successful function.
• Support the onboard Operations staff with all safety requirements, while communicating essential information regarding the event.
• Completion of Senior Deckhand training, including, but not limited to, vessel operations, fire safety, CPR/AED, line handling, and First Aid.
• Full walkthrough of vessel after each event to ensure all areas are in “Show-Ready” condition.

Minimum Qualifications:

• Minimum 6 months food service supervisory experience preferred.
• Minimum 6 months hospitality experience, with knowledge of food, wine, and spirits.
• 21 years or older.
• Food Handler Certification required; TIPS certification desirable.
• Excellent communication and customer service skills.
• Must be able to obtain a TWIC and MMC.
• Experience with a Point of Service (POS) system.
• Evenings, weekends and holiday shifts are often required. A flexible schedule is required.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.