Event Manager (Restaurant Manager) - City Cruises Hornblower - Long Beach

Hornblower Cruises and Events; Newport Beach (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Event Manager to join their team on board a luxurious yacht. In this exciting role, you'll ensure exceptional guest experiences during public cruises and private charters, showcasing your ability to thrive in a fast-paced environment. Your responsibilities will include supervising the crew, preparing for events, and ensuring all service quality meets high standards. With flexible shifts available, this position offers a unique opportunity to work in a vibrant atmosphere while contributing to unforgettable experiences for guests. If you have a passion for hospitality and a knack for leadership, this could be the perfect fit for you.

Qualifications

• 6 months of food service supervisory experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Supervise and manage crew during events to ensure guest satisfaction.
• Prepare event diagrams and gather necessary items for successful functions.

Skills

Food Service Supervisory Experience

Hospitality Experience

Communication Skills

Customer Service Skills

Ability to Obtain TWIC and MMC

Education

Food Handler Certification

TIPS Certification

Tools

Point of Service (POS) System

Job description

Salary: $21.00 per hour

City Cruises is seeking an Event Manager for our operation in Long Beach.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The position of Event Manager on board a yacht is responsible for ensuring the overall guest experience on all public cruises and private charters. Successful candidates will possess the ability to stay calm and composed in a fast-paced environment and display the willingness to be a team player, handling bar duties and assisting with vessel preparation and closure. Days, evenings, and weekend shifts are available.

Essential Duties & Responsibilities:

1. Review events at the beginning of the work week for discrepancies, conflicts, or questions. Communicate any issues.
2. Review contract with lead chef and sales manager (when available).
3. Prepare diagrams based on guest count, client needs, and staffing level.
4. Gather additional items needed for the event (beverages, supplies, paperwork, etc.).
5. Be on board the yacht at the scheduled time for crew, ready to start the pre-shift meeting.
6. Supervise and manage crew while on HCE premises.
7. Review all contract details with crew and set expectations for the event. Be clear and concise.
8. Assign and direct crew in their responsibilities, including sidework, resets, and cleaning of F&B areas.
9. Monitor and evaluate all food, beverage, and service quality during the event.
10. Take corrective action to ensure a successful function.
11. Support onboard Operations staff with safety requirements and communicate essential event information.
12. Complete Senior Deckhand training, including vessel operations, fire safety, CPR/AED, line handling, and First Aid.
13. Perform a full walkthrough of the vessel after each event to ensure all areas are in "Show-Ready" condition.

Minimum Qualifications:

1. Minimum 6 months food service supervisory experience preferred.
2. Minimum 6 months hospitality experience, with knowledge of food, wine, and spirits.
3. Be at least 21 years old.
4. Food Handler Certification required; TIPS certification desirable.
5. Excellent communication and customer service skills.
6. Ability to obtain a TWIC and MMC.
7. Experience with a Point of Service (POS) system.
8. Availability for evenings, weekends, and holiday shifts. A flexible schedule is required.

The RESPECT Service System embodies City Experiences' mission, vision, values, and operating principles. We foster a company culture centered on RESPECT to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is an Equal Opportunity and Affirmative Action employer. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, disability, veteran status, or other protected characteristics. We encourage all qualified applicants, including those with past arrest or conviction records, to apply. We participate in the E-Verify program where applicable.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.