Event Manager- Full Time

Auburn-Marriott-Opelika-Resort-; Opelika (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health benefits

401k with matching

Discounts on travel & F&B

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National in Opelika, AL seeks an experienced Event Manager to flawlessly execute hotel events. You will coordinate with sales, hotel departments, and guests to ensure every detail runs smoothly from planning to post-event follow-up.

This role requires strong organizational skills, attention to detail, and the ability to upsell services, manage budgets, and lead pre- and post-event meetings.

Qualifications

• Proven experience coordinating large events and managing details.
• Excellent written and verbal communication with internal and external stakeholders.
• Ability to lead pre-event and post-event activities and meetings.
• Strong collaboration with sales and hotel operations to ensure seamless events.
• Budget awareness and opportunities to upsell services.

Responsibilities

• Coordinate with sales to transition from sales to Event Operations.
• Lead pre-event and post-event meetings for assigned groups.
• Oversee group room blocks and space allocations using event tools.
• Ensure adherence to standards, policies, and procedures for events.
• Gather guest feedback and resolve issues to maintain high satisfaction.
• Forecast group sleeping rooms and event revenue for convention services.

Skills

Event coordination

Customer communication

Sales liaison

Budget management

Upselling

Guest relations

Pre/post-event planning

Tools

Marriott Global Source

eRooming Lists

eProposals

Passkey

Job description

As a member of our hospitality team, the primary responsibility of an Event Manager is to ensure the flawless execution of hotel events by meticulously coordinating with sales, hotel departments, and guests. Throughout the event planning and execution process, keen organizational skills and attention to detail will ensure that every aspect of the event runs smoothly. Collaborating closely with the sales team, this role will facilitate a seamless transition from sales to Event Operations, ensuring that all event details and requirements are communicated to create extraordinary and memorable experiences for our guests.

• Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns.
• Serves as a liaison between field salespersons and customers during the entire event process, including pre-event, event, and post-event stages.
• Takes charge of overseeing the entire customer experience from file turnover to the post-event phase, ensuring a seamless handover back to the sales team.
• Leads pre-event and post-event meetings for assigned groups and convention services, facilitating various other meetings as needed, such as Banquet Event Order meetings and block reviews.
• Manages group room blocks and meeting space allocations for assigned groups, utilizing resources like Marriott Global Source, Training Energizers, and eTools (e.g., eRooming Lists, eProposals, Passkey) to streamline processes.
• Adheres strictly to all standards, policies, and procedures governing event management and ensures compliance throughout the event planning process.
• Keeps abreast of current trends in event management and event design, incorporating innovative ideas to enhance customer experiences.
• Interacts with guests to gather feedback on product quality and service levels, promptly addressing and resolving any guest problems or complaints.
• Conducts pre- and post-event meetings with convention services to review and communicate group needs and feedback, ensuring seamless event execution.
• Actively seeks feedback from hotel departments to identify areas for improvement and enhance the overall experience for Event Planners.
• Skillfully up-sells products and services to customers throughout the event process, maximizing revenue opportunities.
• Participates in customer site inspections and supports the sales process as needed to showcase the hotel's offerings to potential clients.
• Efficiently manages customer budgets to optimize revenue generation while meeting the specific needs and requirements of each customer.
• Accurately forecasts group sleeping rooms and event revenue for convention services, ensuring proper planning and resource allocation.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact on our sales strategy and customer experience. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Competitive salary + annual bonus
• Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
• 401k with matching
• Extensive travel, golf, F&B, and retail discounts
• And much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.