Event Manager

PCH Hotels And Resorts, Inc.; Mobile (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National is seeking an Event Manager to oversee flawless execution of hotel events by coordinating with sales, departments, and guests. You will drive seamless transitions from sales to operations, ensuring every detail is communicated for memorable experiences.

Responsibilities include leading pre- and post-event meetings, managing group room blocks, forecasting event revenue, and upselling services to maximize revenue while upholding standards and

Responsibilities

• Coordinate and maintain effective verbal and written communication with customers, internal and external, throughout the event process and follow up after events to ensure satisfaction and address concerns.
• Serve as a liaison between field salespersons and customers during pre-event, event, and post-event stages.
• Oversee the entire customer experience from file turnover to post-event handover back to the sales team.
• Lead pre-event and post-event meetings for assigned groups and convention services; facilitate Banquet Event Order meetings and block reviews.
• Manage group room blocks and meeting space allocations for assigned groups; use Marriott Global Source, Training Energizers, and eTools to streamline processes.
• Adhere to all standards, policies, and procedures governing event management and ensure compliance throughout the planning process.
• Stay informed on trends in event management and design to enhance guest experiences.
• Interact with guests to gather feedback on quality and service levels; address and resolve guest issues promptly.
• Conduct pre- and post-event meetings with convention services to review group needs and feedback.
• Seek feedback from hotel departments to identify improvement areas and enhance the guest experience for Event Planners.
• Skillfully upsell products and services to customers throughout the event process to maximize revenue.
• Participate in customer site inspections and support the sales process to showcase the hotel's offerings to potential clients.
• Efficiently manage customer budgets to optimize revenue while meeting needs of each customer.
• Forecast group sleeping rooms and event revenue for convention services for proper planning and resource allocation.

Job description

As a member of our hospitality team, the primary responsibility of an Event Manager is to ensure the flawless execution of hotel events by meticulously coordinating with sales, hotel departments, and guests. Throughout the event planning and execution process, keen organizational skills and attention to detail will ensure that every aspect of the event runs smoothly. Collaborating closely with the sales team, this role will facilitate a seamless transition from sales to Event Operations, ensuring that all event details and requirements are communicated to create extraordinary and memorable experiences for our guests.

• Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns.
• Serves as a liaison between field salespersons and customers during the entire event process, including pre-event, event, and post-event stages.
• Takes charge of overseeing the entire customer experience from file turnover to the post-event phase, ensuring a seamless handover back to the sales team.
• Leads pre-event and post-event meetings for assigned groups and convention services, facilitating various other meetings as needed, such as Banquet Event Order meetings and block reviews.
• Manages group room blocks and meeting space allocations for assigned groups, utilizing resources like Marriott Global Source, Training Energizers, and eTools (e.g., eRooming Lists, eProposals, Passkey) to streamline processes.
• Adheres strictly to all standards, policies, and procedures governing event management and ensures compliance throughout the event planning process.
• Keeps abreast of current trends in event management and event design, incorporating innovative ideas to enhance customer experiences.
• Interacts with guests to gather feedback on product quality and service levels, promptly addressing and resolving any guest problems or complaints.
• Conducts pre- and post-event meetings with convention services to review and communicate group needs and feedback, ensuring seamless event execution.
• Actively seeks feedback from hotel departments to identify areas for improvement and enhance the overall experience for Event Planners.
• Skillfully up-sells products and services to customers throughout the event process, maximizing revenue opportunities.
• Participates in customer site inspections and supports the sales process as needed to showcase the hotel's offerings to potential clients.
• Efficiently manages customer budgets to optimize revenue generation while meeting the specific needs and requirements of each customer.
• Accurately forecasts group sleeping rooms and event revenue for convention services, ensuring proper planning and resource allocation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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