Event Experience Manager

Gaylord Hotels; Oxon Hill (MD); On-site; USD 59,000 - 63,000; Full time

Job summary

Gaylord Hotels at National Harbor is seeking an experienced Event Manager to lead the execution of all aspects of events, from planning through to exit strategies. You will liaise with operational departments to ensure flawless on-site delivery and a positive client experience.

Responsibilities include managing BEOs, updating clients on status, coordinating planning visits, and proactively resolving potential issues related to room setup and services.

Qualifications

• High school diploma or GED; 3 years in event management or related area.
• Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of event management experience required.

Responsibilities

• Manage all aspects of events from planning to exit strategies.
• Coordinate with operational departments to ensure on-site delivery.
• Prepare and review banquet event orders (BEOs) and event documents.
• Advise clients on event status and changes.
• Resolve issues proactively at planning visits and events.
• Ensure lighting, temperature, AV, and room set meet client expectations.

Skills

Customer service

Coordination

Communication

Problem solving

Education

High school diploma or GED

Bachelor’s degree in Hotel/Restaurant Management or related

Tools

BEOs (Banquet Event Orders)

Event planning software

Job description

Additional Information

Job Number

26122651

Job Category

Event Management

Location

201 Waterfront Street, National Harbor MD 20745, United States VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$28.35-$30.27 per hour

Bonus Eligible:

Y

Job Summary

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years in the event management or related professional area.
• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

OR

CORE WORK ACTIVITIES

Assisting in Event Operations

• Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
• Serves as meeting planning advocate and liaison to all operational departments.
• Assists with coordination of all convention group plans and catering needs with all required operational departments.
• Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
• Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.
• Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.
• Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.
• Partners with Conference planning team to verify issues are identified and resolved.
• Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
• Resolves potential meeting or room set issues proactively.
• Utilizes available resources to meet client requests or resolve client issues.
• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the client and property operations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the client experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.