Event Manager - Caribe Hilton

Hilton Worldwide, Inc.; San Juan (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel in Puerto Rico is seeking an Event Manager to enhance guest experiences and maximize revenue through effective event management. Ideal candidates will have hotel experience and a strong focus on customer satisfaction. Join a team that values integrity, teamwork, and exceptional service.

Benefits

Go Hilton travel program

Access to pay through DailyPay

Employee stock purchase program

Maternity and parental leave

Debt-Free Education

Flexible shifts and days off

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off

401K plan and company match

Qualifications

• Minimum 2 years of hotel experience required.
• Must have flexible availability.

Responsibilities

• Maximize Meeting & Events Sales revenue opportunities.
• Build relationships with customers for repeat business.
• Ensure accurate administration of reservations.

Skills

Customer Focus

Adaptability

Job description

The iconic Caribe Hilton is looking for an Event Manager to join their team! Admire ocean and tropical garden views from Caribe Hilton, one of the most famous hotels in Puerto Rico. Set on a secluded peninsula with 17 acres of lush foliage, this San Juan resort is situated between historic Old San Juan and the culturally rich Condado area of San Juan. With no passport required for US citizens, Caribe Hilton is an easy Caribbean getaway.

Ideal candidates have a minimum of 2 years of hotel experience, must have flexible availability, and have a track record of repeat business/customer satisfaction.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Maximize all Meeting & Events Sales revenue opportunities through up selling of function items
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to securerepeat business
• Implements selling strategy to yield meetings and events space
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Accurate administration and control of all Meetings and Events related reservations and blocks
• To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
• To meet & greet nominated conference contact or organizer to check on their satisfaction and the set-up of the meeting rooms on the day of the event
• To support the Food & Beverage operations and room reservations team with information as required
• To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
• Attend Sales events, as required

Additional Sales Involvement:

• Supportbusiness plans,to ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, to generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• To raise invoices for Events in line with quotations with relevant back up documentation to expedite payment
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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