Event Manager

Enboarder; San Francisco (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Office Flex schedule

Job summary

Salesforce is seeking a detail-oriented Event Manager to join our Solutions Marketing Events team, focused on Customer Success and Professional Services. You will plan and execute high-impact events, handle pre-event communications and logistics, and manage post-event reporting and impact analysis with AI-powered scale.

You’ll collaborate with Sales, Customer Success, Professional Services, and Strategic Events to ensure events are best in class, using generative AI for communications and

Qualifications

• 3–5 years in event marketing or operations with AI integration.
• Proficiency in Salesforce and Google Sheets, including AI-driven data analysis.
• Expertise in Google Slides and using generative AI to enhance visuals and data presentations.
• AI-first mindset with ability to automate repetitive tasks.
• Outstanding written and verbal communication, including AI-assisted outreach.

Responsibilities

• Lead the World Tour presence for Customer Success and Professional Services, with pre-event logistics and post-event impact reporting.
• Collaborate with Innovation Center to set meeting strategy for CS and PS leaders; prep executives for engagements.
• Staff in-person events, manage attendee reg, on-site coordination, and venue setup/teardown.
• Build and maintain event performance reports in Salesforce; deliver insights to stakeholders.
• Provide timely post-event analysis, document KPIs, and identify improvement opportunities.
• Define high-value account criteria and manage communication while designing automated nomination tracking.
• Partner with Marketing, Sales, and Operations to ensure seamless event delivery.
• Maintain timelines and documentation to keep workstreams on track.
• Support centralized tools for event planning, communication, and reporting.
• Provide high-touch attendee support on-site and resolve issues promptly.
• Leverage AI tools to write impactful communications.

Skills

AI-driven data analysis

Communications

Automation mindset

Event operations coordination

Executive-ready presentations

Tools

Salesforce

Google Sheets

Google Slides

Generative AI tools

Job description

Salesforce is looking for a detail-oriented and analytically minded Event Manager to join our Solutions Marketing Events team, focused on the Customer Success and Professional Services businesses. In this role, you'll play a key part in planning and executing high-impact strategic events, ensuring every detail is managed with precision — from pre-event communications and logistics to post-event reporting and impact analysis. You will use AI tools to drive scale and automation.

If you’re an AI-first problem solver who pairs operational excellence with data-driven insights to elevate events, this role is for you.

You’ll work closely with Sales, Customer Success, Professional Services, and Strategic Events to ensure that Salesforce events are best in class.

Key Responsibilities

• Lead the World Tour presence for Customer Success and Professional Services businesses, including pre-event logistics and communications, content operations, leader integration into customer meetings and programs, and post-event impact reporting.
• Partner with the Salesforce Innovation Center team to lead the meeting strategy for Customer Success and Professional Services leaders. Maintain discussion leader rosters, track meeting performance, and prepare executive stakeholders for speaking engagements, customer meetings, and hosting duties.
• Staff in-person events and perform tasks such as event attendee registration and check-in, staffer coordination, management of onsite vendors, and venue setup and teardown
• Build and maintain event performance reports using Salesforce, delivering actionable insights to stakeholders
• Provide timely post-event analysis, highlighting performance against KPIs, documenting best practices, and opportunities to improve.
• Determine high-value account selection criteria and manage communication with business stakeholders while designing the rule-based validation and automated nomination tracking.
• Partner cross-functionally with Marketing, Sales, and Operations teams to ensure seamless event delivery.
• Maintain meticulous documentation and project timelines to keep all workstreams on track.
• Support centralized tools and systems for event planning, communication, and reporting.
• Provide responsive, high-touch support to attendees during in-person events, ensuring a seamless experience and quickly resolving on-site issues.
• Leverage AI tools to write impactful communications.

Requirements

• Experience: 3–5 years in event marketing or operations, with a proven track record of integrating AI tools to streamline workflows.
• Data & Analytics: Proficiency in Salesforce and Google Sheets (formulas/pivots), including experience using AI-driven data analysis to identify trends or automate reporting.
• Visual Storytelling: Expertise in Google Slides; ability to use generative AI tools to enhance visual assets and translate complex data into executive-ready presentations.
• Operational Efficiency: An AI-first mindset with the ability to identify and implement automations for repetitive tasks.
• Communication: Excellent written and verbal skills, with experience using AI Tools to draft, refine, and scale personalized communications.
• Mindset: A clear, confident communicator with a customer-first mindset, a bias toward action, and a natural curiosity for emerging tech.

Preferred Qualifications

• Experience supporting large-scale corporate or B2B events
• Familiarity with event management platforms (e.g., Cvent, Splash, or similar)
• Experience working in a matrixed, fast-paced corporate environment

Work Location | Travel

This role follows an Office Flex schedule. You will be based in a Salesforce office, working in person 3 days per week, with the flexibility to work remotely on the remaining 2 days. This role requires the ability to travel up to 20% of the time to support on-site event execution and team meetings.