Event Manager

ASM Global-SMG; Bossier City (LA); On-site; USD 38,000 - 60,000; Full time

Job summary

Brookshire Grocery Arena in Bossier City is seeking an experienced event coordinator to serve as primary liaison between clients and facility departments, coordinating with operations and service contractors. You will attend planning meetings, prepare detailed event documents, and guide clients through contracts and policies while ensuring safety and high levels of customer service.

Flexibility in schedule is required to cover events, including evenings and weekends to deliver exceptional venue

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• 1–2 years of event planning experience.
• Knowledge of event facility management, services, and equipment.
• 3 years of communications/information services experience.
• Local knowledge of the Bossier City/Shreveport area preferred.

Responsibilities

• Serve as liaison between clients and facility departments.
• Attend planning, organization and other event meetings.
• Lead client communications for changes and requests as they arise.
• Coordinate with Operations: equipment, room set requirements, staffing.
• Prepare detailed event documents with department instructions.
• Inspect event space during move in/move out to enforce safety rules.
• Provide high level of customer service and professional communication.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Flexibility

Presentation

Customer service

Education

Bachelor's degree in hospitality or business

Equivalent experience considered

Tools

Microsoft Office 365

Draft Sight

Job description

Essential Duties and Responsibilities

• Serves as primary liaison between clients and facility departments.
• Attends appropriate planning, organization and other event and facility meetings.
• Determine the event criteria and compose a detailed event document with individual instructions for each department.
• Serve as the lead contact for clients in handling any unexpected changes, requests, and unusual circumstances as they arise.
• Coordinate with Operations: equipment distribution/inventory, room set requirements, and special staffing requirements.
• Plan and coordinate activities with the various service contractors for assigned events.
• Inspect leased event space during move in, move out, and show hours to oversee enforcement of Fire Safety Regulations and proper set up.
• Monitor facility set up.
• Guide clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps the client informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set ups, and other relevant event details.
• Prepares cost estimates and assists the accounting department with the final billing.
• Conduct prospective client tours and help the client visualize the variety of uses on how their event can take place within our venue.
• Maintain an overall philosophy of providing the highest level of customer service possible.
• Communicate in a courteous, cooperative, respectful, timely and professional manner with ASM Global Staff, clients, and subcontractors.
• Performs other tasks as assigned.

Qualifications

• Must pass a background check.
• Bachelor's degree (BA) in hospitality, business, or related field from a four-year college, university, or equivalent experience on a year for year basis for the degree is preferred.
• 1 to 2 years of event planning experience and/or training.
• Working knowledge of the principles of event facility management, services, and equipment.
• 3 years previous communication / information services experience.
• Knowledge of the Bossier City/Shreveport area including hotels, restaurants, retail, and entertainment, preferred.
• Experience as a supervisor or manager is preferred.

Skills and Abilities

• Ability to work both in a team and independently.
• Must be able to work flexible schedule to include holidays, weekends, and evening shifts.
• Exceptional communication skills both verbal and written.
• Excellent organizational, planning, and interpersonal skills.
• Ability to prioritize multiple projects.
• Demonstrated problem-solving and communication skills.
• Professional presentation, appearance, and work ethic.

Computer Skills

• Knowledge of Microsoft Office 365 and Draft Sight.

Physical Demands

• Ability to work both indoors and outdoors as required by event.
• Ability to work extended periods of time both walking and/or standing.
• Ability to lift up to 50 lbs.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity/Affirmative Action Statement

Brookshire Grocery Arena is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.