Manager Events(E)

ASM Global-SMG; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

ASM Global-SMG in the United States is seeking an Event Manager to oversee event services. Responsibilities include hiring, training staff, and coordinating events, ensuring smooth operations and high customer satisfaction.

The ideal candidate has a Bachelor's degree in Venue & Sports Management and 1-5 years of event management experience. Must possess excellent interpersonal and problem-solving skills. This full-time role requires flexibility with working hours, including evenings and weekends.

Qualifications

• 1-5 years Event Management experience in an arena or related venue.
• Knowledge in facility capabilities and technical requirements.
• High aptitude for figures and excellent verbal communication.

Responsibilities

• Hires, trains, and supervises event services staff.
• Plans, organizes, and assigns day-to-day work assignments.
• Coordinates with vendors and maintains public relations.

Skills

Event Management

Supervisory Skills

Interpersonal Skills

Problem-solving

Proficiency in Microsoft Office

Education

Bachelor's degree in Venue & Sports Management

Tools

Microsoft Office

CAD

Job description

Essential Duties and Responsibilities

• Hires, trains, and supervises event services staff.


• Ensures successful event coordination by supervising and training Event Coordinators.


• Plans, organizes, and assigns day‑to‑day work assignments for event coordinators.


• Researches, reviews, and recommends equipment, materials and supplies required in providing event services and planning.


• Coordinates outside service needs with food and beverage contractors, decorators, and other vendors.


• Prepares Event Services departmental and estimated revenues.


• Maintains proper image and generates positive public relations with patrons and staff.


• Works extended/irregular hours including nights, weekends, and holidays, as needed.


• Prepares schedules and assigns events to the Event Coordinators.


• Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.


• Works with internal service partners to provide quality service to customers.


• Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.


• Manages meetings, tradeshows, conventions, and conferences contracted at the facility.


• Prepares reports of monthly event activities.


• Develops policies and procedures for the Event Services Department and monitors their compliance.


• Establishes new standards of customer service by working with departments in the facility.


• Serves as manager on duty as required.


• All other duties as assigned.

Supervisory Responsibilities

• Directly supervises Event Managers and/or Event Coordinators in the Event Services Department.


• Carries out supervisory responsibilities in accordance with Legends Global's policies and applicable laws.


• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

• Bachelor's degree from a four‑year accredited college or university; degree in Venue & Sports Management preferred.


• 1–5 years Event Management experience in an arena or related venue.


• Supervisory experience desirable.


• Knowledge in facility capabilities and event related services, including technical requirements (staging, rigging, IATSE, NFPA Code) of major concerts, family shows and sporting events.


• Excellent verbal, written, problem‑solving, and interpersonal skills required.


• High aptitude for figures.


• Ability to prioritize multiple projects and meet deadlines; work effectively under pressure and/or stringent schedules.


• Ability to work with minimal supervision and to interact with all levels of staff and clients.


• Must have a professional attitude and appearance.

Computer Skills

• Proficiency in Microsoft Office applications required.


• CAD experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Application Process

Applicants that need reasonable accommodations to complete the application process may contact 434-243-4957.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.