Event Management Specialist

IMCS Group; New York (NY); Hybride; USD 61 992 - 68 880; Plein temps

Résumé du poste

An established industry player is seeking a Global Events Program Manager to enhance the employee experience through innovative event management. This role involves leading NYC-based events, managing cross-functional partnerships, and ensuring top-tier execution for high-impact gatherings. You'll play a pivotal role in developing processes and guidelines while fostering a culture of excellence and responsiveness. If you thrive in dynamic environments and are passionate about creating memorable experiences, this opportunity is perfect for you. Join a team that values collaboration and strives for continuous improvement in every project.

Qualifications

• 4+ years of experience in event program management with a focus on customer service.
• Proven ability to manage multiple projects and stakeholders effectively.

Responsabilités

• Lead NYC event requests from end-to-end, ensuring high stakeholder satisfaction.
• Manage a team of event specialists and oversee large-scale events.

Connaissances

Event Program Management

Customer Service

Project Management

Data Analysis

Cross-Functional Collaboration

Formation

Bachelor's Degree or Equivalent Experience

Description du poste

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This range is provided by IMCS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $50.00/hr

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Title: Project Manager-I

Duration: 8 Months

Location – NYC, NY

About the Role

Client is looking for a Global Events Program Manager to join the Employee Experience team. You will play a key role in developing event management processes, guidelines, and policy. You will act as a centralized source to manage program development from ideation to execution, ensuring that goals are met. You will work closely with a wide array of internal teams as well as external partners. This role will partner closely with the in-office Workplace team, as well as our Physical Security Team, Executive Business Partners, IT and AV, Employee Resource Groups, and business leaders, to provide an Events program and services that improve the overall employee experience. This contract role is flexible and hybrid, and you will report to the Senior Manager of Employee Experience.

You’re excited about this opportunity because you will…

• In NYC: Lead all NYC event requests from end-to-end, ensuring seamless execution and high stakeholder satisfaction.
• Deliver white-glove planning support for NYC-based events with 50+ attendees, ensuring elevated hospitality and flawless execution.
• Globally: Manage a team of contingent event specialists, leading weekly meetings, monitoring event progress, reviewing weekly timecards, and overseeing hiring/contract extensions.
• Foster strong cross-functional partnerships with Workplace, AV, Security, and other stakeholders for seamless planning and execution.
• Maintain a centralized data and reporting system for all global events, incorporating customer feedback and analytics to drive continuous improvement.
• Strategically oversee large-scale and high-impact events, managing timelines, budgets, resourcing, and execution across all hubs.
• Maintain and improve SOPs, SLAs, and KPIs to ensure consistent service quality and scalable delivery across regions.
• Support global tickets during high-volume event days to ensure responsiveness and service continuity.
• Act as a project manager for our company milestone events, our company anniversary party, and the End-of-Year Celebration.

We’re excited about you because you…

• An Owner who thrives in a chaotic and ever-changing work environment.
• Are Customer Obsessed with a passionate drive to delight our employees and guests, take initiative, and offer unique solutions that deliver on, and exceed, their expectations.
• Dream Big, and Start Small with a thoughtful process of analyzing data and circumstances to solve problems and reach a well-reasoned solution.
• Value our One Team, One Fight mentality by partnering effectively to drive our culture and execute our common goals pleasantly and energetically.
• Have a Bias for Action with an appreciation and understanding of our mission to make sound, timely contributions.
• Strive to be 1% Better daily with your openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
• Choose Optimism and Have a Plan, whether it's a big project or an impromptu task, you are quick on your feet and happy to contribute in a helpful, organized way.
• Bachelor's or equivalent years of experience.
• 4+ years of event program management experience emphasizing facilities, office management, workplace services, customer service, and event management.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other
• Industries: Technology, Information and Media, Hospitality, and IT Services and IT Consulting