Event Management Coordinator

The Boys Farmers Market; Delray Beach (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Pet Insurance

Employee Assistance Program (EAP)

Work-life balance – Store closes at 6p

Growth and development opportunities

Job summary

The Boys Farmers Market in Delray Beach, FL is seeking an Event Management Coordinator to oversee every facet of the catering process from inquiry to delivery, with emphasis on accuracy and on-time execution.

You will be the primary contact for catering customers, answering calls and emails, assisting with menu selections and portion recommendations, and coordinating orders with kitchen and delivery teams while maintaining organized records.

Qualifications

• Previous experience in catering coordination or as a chef/culinary role is required.
• Excellent verbal and written communication skills.

Responsibilities

• Meet with customers to understand event needs and expectations.
• Answer calls and emails promptly with order inquiries.
• Assist with menu selections, portion sizes, pricing, and recommendations.
• Coordinate order details, deadlines, and changes with厨房, bakery, deli, produce and other departments.
• Ensure orders are complete, accurate, and ready by pickup/delivery time.
• Coordinate with delivery drivers for timely deliveries and, when needed, deliver orders.
• Confirm orders and communicate updates or changes to customers.
• Monitor daily orders and prioritize to meet deadlines.
• Resolve customer concerns professionally with outstanding service.
• Maintain records of catering orders, invoices, and communications.
• Maintain knowledge of catering menus, seasonal items, pricing, and promotions.

Job description

The Event Management Coordinator is responsible for managing all aspects of the event/catering process, providing exceptional customer service, and ensuring every order is executed accurately and on time. This role serves as the primary point of contact for catering customers by answering phone calls, responding to email inquiries, assisting with menu selections and portion recommendations, and coordinating orders from start to finish.

The right person for the Event Coordinator position will be highly organized and able to easily multitask. Every little detail matters!

This is a fully onsite position in Delray Beach, FL. Monday through Friday.

Responsibilities:

• Meet with customers to understand their needs and expectations for events
• Answer incoming phone calls and respond promptly to order emails and customer inquiries.
• Assist customers with menu selections, portion sizes, pricing, and recommendations based on their event needs.
• Communicate order details, special requests, deadlines, and changes to kitchen, bakery, deli, produce, and other departments as needed.
• Verify that all event and platter orders are complete, accurate, and ready by the scheduled pickup or delivery time.
• Coordinate with delivery drivers to ensure timely and accurate deliveries.
• Occasionally deliver catering orders when business needs require.
• Confirm orders with customers and communicate any updates or changes.
• Monitor daily order schedules and prioritize orders to ensure deadlines are met.
• Resolve customer concerns professionally and efficiently while providing outstanding customer service.
• Maintain organized records of catering orders, invoices, and customer communications.
• Maintain knowledge of all catering menu offerings, seasonal items, pricing, and promotions.
• Uphold company standards for customer service, professionalism, and accuracy.

Requirements:

• Previous experience as catering coordinator and/or chef/culinary - Required
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple orders and deadlines simultaneously.
• Ability to provide menu recommendations and accurately assist customers with portion sizes.
• Strong attention to detail and commitment to order accuracy.
• Comfortable working in a fast-paced environment while maintaining professionalism.
• Proficient with computers, email, and software tools (Microsoft Office Suite)
• Valid driver's license and clean driving record preferred, as occasional deliveries may be required.
• Ability to work flexible hours, including weekends and holidays as business needs required.

We Offer:

• Pay dependent on experience
• Comprehensive benefits package for full-time employees
• - Medical, Dental, and Vision Insurance
• - Life Insurance
• - Short-Term & Long-Term Disability (STD) Insurance
• - Pet Insurance
• Employee Assistance Program (EAP)
• Work-life balance-Store closes at 6pm so you can be Home for Dinner
• Opportunities for Growth and Development

The Boys Farmers Market is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members and applicants.