Event Management and Experiences Manager

transunion; Chicago (IL); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Day-one eligibility for benefits

Spousal and dependent coverage

Job summary

TransUnion is seeking an Event Management and Experiences Manager to lead strategic planning, coordination, and flawless execution of our Diversified Markets events. This hybrid role requires on-site leadership at the Chicago office multiple days per week and virtual collaboration across teams.

You will manage a portfolio of 6-8 high-visibility events annually, coach 2-4 event professionals, and partner with marketing, sales, product, and leadership to align strategy and execution across complex

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 7+ years of experience planning and executing complex B2B events.
• People leadership experience with coaching and accountability across a team.
• Strong end-to-end event management knowledge including budgeting, sourcing, and on-site operations.

Responsibilities

• Lead and participate in in-person event execution with on-site leadership.
• Own a portfolio of 6-8 high-visibility events annually with on-site oversight.
• Coach a team of 2-4 event professionals through virtual and in-person collaboration.
• Partner cross-functionally with marketing, sales, product, and leadership.
• Balance strategic objectives with tactical delivery across concurrent events.
• Conduct on-site venue walks, vendor meetings, and logistics reviews.
• Serve as the on-site decision-maker during live events, managing issues in real time.
• Travel as needed and work non-standard hours to support events.

Skills

People leadership

Event management

Budgeting & cost control

Vendor management

Cross-functional collaboration

Travel readiness

Executive communication

Education

Bachelor's degree in marketing/communications/business

Tools

Cvent

Job description

Team Overview

The Event Management and Experiences Manager is a key leader of the Event Management & Experiences team and is responsible for leading the strategic planning, coordination, flawless execution, and performance management of our Diversified Markets events, which span across multiple business verticals and solutions. These events consist of proprietary customer summits, customer advisory boards, and B2B tradeshows of varying scale. The role will be responsible for managing events of their own while managing a team of direct reports who support the portfolio of events. This role reports to the Director, Event Management & Experiences.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Lead and actively participate in in-person event execution, with consistent on-site presence for planning milestones, rehearsals, and live event delivery
• Own and provide hands-on leadership for a portfolio of 6-8 high-visibility events (proprietary customer summits, customer advisory boards, B2B tradeshows) annually, including on-site oversight to ensure seamless execution and stakeholder satisfaction
• Coach and support a team of 2-4 event professionals through regular virtual and in-office collaboration, real-time guidance, and on-site leadership during key event phases
• Partner cross-functionally with internal stakeholders (e.g., marketing, sales, product, and leadership) in a complex, matrixed environment to align on event strategy and execution
• Navigate competing priorities and stakeholder needs, balancing strategic objectives with tactical delivery across multiple concurrent events
• Conduct on-site venue walk-throughs, vendor meetings, and logistical reviews to ensure operational readiness and high-quality execution
• Serve as the primary on-site decision-maker during live events, proactively managing issues and escalations in real time
• Demonstrate a "player-coach" approach by contributing directly to execution while leading overall event strategy, team performance, and delivery outcomes
• Maintain flexibility to travel and work extended or non-standard hours, including early mornings, evenings, and occasional weekends based on event schedules

Required Knowledge and Experiences

• Bachelor's degree in marketing, communications, hospitality, business, or a related field, or equivalent relevant professional experience
• 7+ years experience planning and executing complex B2B events, including large-scale trade shows, proprietary customer events, executive programs, or customer advisory boards
• People leadership experience, including hiring, coaching, developing, and managing event professionals and creating clear accountability across a team
• Strong working knowledge of end-to-end event management, including strategy, budgeting, sourcing, contracting, production, attendee experience, risk management, on-site operations, and post-event measurement
• Experience partnering with marketing, sales, product, procurement, finance, legal, and senior leaders in a complex, matrixed organization
• Executive presence and strong written and verbal communication skills, with the ability to influence decisions, manage expectations, and tailor recommendations for different audiences
• Strong financial and commercial acumen, including experience managing event budgets, negotiating with agencies and vendors, controlling scope, and identifying cost efficiencies
• Ability to translate business objectives into event strategies, success measures, and actionable recommendations using attendee insights, performance data, and ROI indicators
• Excellent judgment and composure under pressure, with a track record of resolving issues, managing escalations, and making sound decisions during live events
• Ability to travel 25%

Preferred Skills

• Experience with Cvent or comparable event management platforms; familiarity with project management and collaboration tools is also beneficial
• Experience leading agency, production, exhibit, venue, and other event vendor relationships across multiple programs
• Experience developing event portfolio recommendations and advising business partners on where and how to invest based on audience, objectives, and performance
• CMP, CMM, DES, or another relevant event industry credential is a plus

Benefits

• Benefits that support every part of your life:
• At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.
• For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available