Event Housing & Team Experience Lead

Team Travel Source; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Team Travel Source is seeking a Team Experience Specialist to collaborate with event teams, manage housing blocks, and coordinate with Account Managers and Hotel Relations Specialists. This role focuses on delivering exceptional customer service and smooth housing operations for partner events in the Louisville area.

The ideal candidate will handle communications efficiently, maintain organized records, and travel to conferences or site visits as required.

Qualifications

• Experience with Microsoft Word and Excel.
• Degree in Hospitality, Business or Sport Management preferred but not required.
• Salary and benefits commensurate to education and experience.

Responsibilities

• Handle all team-related correspondence via phones, texts, emails, and chats.
• Explain policies, follow up timely, and track communications in the database.
• Present options to teams and fulfill housing needs for each event.
• Respond to texts and emails within 24–48 hours and escalate when needed.
• Collaborate with Team Experience Admins to resolve requests for high-volume events.
• Travel to conferences and site visits as needed; be flexible with hours.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Team Travel Source is seeking a Team Experience Specialist to collaborate with event teams, manage housing blocks, and coordinate with Account Managers and Hotel Relations Specialists. This role focuses on delivering exceptional customer service and smooth housing operations for partner events in the Louisville area.

The ideal candidate will handle communications efficiently, maintain organized records, and travel to conferences or site visits as required.