Event Guest Services Associate - Flexible Scheduling

BEST Crowd Management; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Career growth opportunities

Training and development

Flexible scheduling

Diversity and inclusion

Job summary

BEST Crowd Management in Madison, WI is seeking a Guest Services Staff member to join our events team. You will warmly welcome attendees, answer questions, and help ensure a safe, enjoyable experience for all guests.

This part-time position offers flexible scheduling around event calendars, with competitive pay of $14 per hour and opportunities for training and advancement within BEST Crowd Management.

Qualifications

• Must have customer service experience or familiarity with hospitality/event work.
• Excellent verbal and interpersonal communication skills.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Flexible availability for evenings, weekends, and holidays as events require.

Responsibilities

• Greet attendees warmly and provide exceptional customer service.
• Assist with event setup, signage placement, and other tasks as assigned.
• Monitor event areas for cleanliness, organization, and policy compliance.
• Answer questions about the event, facilities, and amenities.
• Guide guests to seating, restrooms, concessions, and exits.
• Address inquiries, complaints, or issues promptly and professionally.
• Collaborate with staff and vendors to ensure smooth event operations.
• Assist with crowd management to help ensure safety and a positive experience.
• Adhere to company policies and maintain high professionalism.

Skills

Customer service

Communication

Problem solving

Flexibility

Reliability

Education

High school diploma or equivalent

Job description

BEST Crowd Management in Madison, WI is seeking a Guest Services Staff member to join our events team. You will warmly welcome attendees, answer questions, and help ensure a safe, enjoyable experience for all guests.

This part-time position offers flexible scheduling around event calendars, with competitive pay of $14 per hour and opportunities for training and advancement within BEST Crowd Management.