Event Experience Lead: Meetings & Logistics

American Express Global Business Travel; Honolulu (HI); On-site; USD 55,000 - 103,000; Full time

Job summary

American Express Global Business Travel is seeking an events coordinator to manage registration, attendee communications, and logistics for meetings and events in the United States. You will oversee registration systems, coordinate hotel blocks, transportation, VIP requests, speaker arrangements, and more, ensuring a seamless attendee experience.

The role requires 2+ years of events support, strong organization, and excellent communication.

Qualifications

• 2+ years of professional experience supporting meetings and events.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills, with the confidence to work with clients, vendors, and teams across all levels of an organization.
• Detail-oriented with the ability to produce accurate work and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience with event technology platforms such as Cvent, particularly attendee registration and event management tools, is a plus.

Responsibilities

• Manage event registration and attendee communications for seamless experiences.
• Coordinate attendee logistics: hotels, room blocks, transport, VIPs, speakers.
• Support design and management of registration websites using Cvent.
• Create and distribute event communications: updates, FAQs, agendas, badges.
• Monitor registration and housing data; produce reports and insights.
• Partner with clients, hotels, suppliers, and internal teams to ensure on-schedule delivery.
• Handle attendee-related financial processes: registrations, refunds, invoices, payments.
• Coordinate event materials, shipping, gifting, and other operational needs.
• Participate in client and project meetings; provide updates and recommendations.
• Support onsite operations and contribute to process improvements.

Skills

Event coordination

Communication

Organizational skills

Microsoft Word

Microsoft Excel

Cvent

Tools

Cvent

Microsoft Word

Microsoft Excel

Job description

American Express Global Business Travel is seeking an events coordinator to manage registration, attendee communications, and logistics for meetings and events in the United States. You will oversee registration systems, coordinate hotel blocks, transportation, VIP requests, speaker arrangements, and more, ensuring a seamless attendee experience.

The role requires 2+ years of events support, strong organization, and excellent communication.