Event Experience Concierge

Encore; Scottsdale (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore is seeking a Customer Experience Coordinator to act as liaison between Encore, venues, and customers, delivering information and support in a professional and friendly manner. You will report to the Director of Event Technology and help ensure a high quality guest experience.

The role includes interacting with customers, collecting billing information, entering data into CRM, and supporting pre-con and site visit activities. Strong communication and organization are essential.

Qualifications

• High School Diploma is required. Associate degree is preferred.
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency with Microsoft 365 and web-based applications.
• Strong written and oral communication skills.
• Strong organizational and interpersonal skills.
• Encore’s Service Certifications to be obtained within 90 days.

Responsibilities

• Acknowledge and interact with customers while maintaining a pleasant and professional image.
• Build relationships with customers to establish trust and open communication.
• Pro-actively identify potential issues and provide solutions to client concerns.
• Respond quickly to questions and requests and handle service problems politely and efficiently.
• Attend venue meetings as required.
• Coordinate with hotel sales team for site visit attendance and support.

Skills

Customer service

Communication

Organization

Interpersonal skills

Multi-tasking

Problem solving

Education

High School Diploma

Associate degree

Tools

Microsoft 365

Job description

Encore is seeking a Customer Experience Coordinator to act as liaison between Encore, venues, and customers, delivering information and support in a professional and friendly manner. You will report to the Director of Event Technology and help ensure a high quality guest experience.

The role includes interacting with customers, collecting billing information, entering data into CRM, and supporting pre-con and site visit activities. Strong communication and organization are essential.