Guest Experience & Service Liaison

Encore Global; Naples (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global is seeking a Customer Experience Coordinator to act as a liaison between Encore, the venue, and customers, delivering information and support with a professional and friendly approach. The role reports to the Director, Event Technology and focuses on building strong customer relationships while ensuring a high-quality experience.

Responsibilities include managing customer contact, billing, data entry in CRM, and coordinating with hotel sales for site visits, while driving service

Qualifications

• High School Diploma is required. Associate degree is preferred.
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency Microsoft 365 and web-based applications.
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
• Ability to multi-task and work well under pressure

Responsibilities

• Interact with customers in a pleasant and professional manner and build relationships.
• Manage billing information, resolve billing concerns and obtain signatures.
• Enter customer contact and exhibit payments into the CRM and billing system.
• Coordinate with selling manager and hotel sales for site visits and follow-up.
• Provide cross-functional support and act as service liaison between customer, Encore team and venue partners.

Skills

Administrative experience

Written & verbal communication

Organizational skills

Multi-tasking

Interpersonal skills

Education

High School Diploma

Associate degree

Tools

Microsoft 365

Web-based applications

Job description

Encore Global is seeking a Customer Experience Coordinator to act as a liaison between Encore, the venue, and customers, delivering information and support with a professional and friendly approach. The role reports to the Director, Event Technology and focuses on building strong customer relationships while ensuring a high-quality experience.

Responsibilities include managing customer contact, billing, data entry in CRM, and coordinating with hotel sales for site visits, while driving service