Event Coordinator: Sales Support & Guest Experience

Dave & Buster's; Norman (OK); On-site; USD 14,000 - 22,000; Part time

Job summary

Main Event in Norman, OK is seeking an Event Coordinator to support the sales department with administrative duties and confirming event details, enabling our signature “unreasonable hospitality.” You will conduct site tours, handle RFPs, manage paperwork for pop-up parties, assist with contracts and BEOs, follow up on payments, and look for upsell opportunities while acting proactively to help operations and team members.

Qualifications

• Friendly with a 'You Got It' attitude and strong guest focus.
• Clear communication with guests, Sales Team, and Management.
• Excellent organizational skills and attention to detail.
• Ability to analyze basic data to assist decisions.
• Proficiency in English reading and communication.

Responsibilities

• Go above & beyond to ensure the needs of each Special Events Guest are met, communicating all requests from host to ensure all contracts are updated accordingly.
• Take RFPs and calls for social events, converting them to closed “won” business.
• Conduct Site tours as needed.
• Ensure accurate and prompt distribution of all paperwork for “pop up parties” working through management team to ensure they are staffed to support.
• Provide administrative support to the Sales Department including follow up on calls/emails/tasks with Event Host after the sale is “closed won”, communicating to Operations any changes to BEOs or updated signed contracts.
• Follow up on AR’s, collect payment information, and close out any remaining balances.
• Submit check requests/invoices as needed.
• Ensure Operations has the most up-to-date BEO for each event.
• Offer “upsell” opportunities to Event Hosts after sale is “closed won”.

Skills

Customer service

Communication

Decision making

Organization

Verbal skills

Data analysis

English language

Interpersonal skills

Job description

Main Event in Norman, OK is seeking an Event Coordinator to support the sales department with administrative duties and confirming event details, enabling our signature “unreasonable hospitality.” You will conduct site tours, handle RFPs, manage paperwork for pop-up parties, assist with contracts and BEOs, follow up on payments, and look for upsell opportunities while acting proactively to help operations and team members.