Event Concierge

Hilton; New Orleans (LA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Vision insurance

Dental insurance

FSA

401(k)

Paid time off

Travel discounts

Employee meals

Parking discount

Property discounts

Tuition reimbursement

EF Learning

Language courses

Résumé du poste

Hilton New Orleans is seeking an Event Concierge to brighten guests' stays by delivering memorable experiences from sales through execution. You will provide exceptional client service, coordinate logistics, and help ensure every event runs smoothly.

This on-site role involves coordinating site visits, preparing event documents, and supporting VIP services, with benefits common to Hilton hotels.

Responsabilités

• Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process
• Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution
• Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
• Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
• Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency

Description du poste

Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our hotels team, that's exactly what you'll do every time you come to work! As an Event Concierge , you're not just supporting events from sale to execution - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Team Member Benefits

• Medical & Vision Insurance - Blue Cross Blue Shield of Louisiana
• Dental & Voluntary Insurance - SunLife
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan - Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP) - ComPsych
• Free Team Member Meals
• Discounted Parking
• Property Discounts - Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• EF Corporate Learning / Language Courses
• Medical/Dental coverage begins on the first of the month following 60 days of employment
• 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Here’s what you’ll do during a typical day:

• Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process
• Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution
• Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
• Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
• Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.